Help Desk Technician
Help Desk Technician
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Job Description
Your Title: IS Help Desk Technician
Job Location: Portsmouth NH
Our Department: Corporate Information Systems
About the Role
Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently
The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.
Not only do you provide help desk support services you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service professionalism communication and strong technical skills.
The focus for this position is on service desk support ticket queue coordination process ownership inventory control and project participation.
What You Will Do
You will support a variety of endusers onsite in our Portsmouth NH office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. Youll provide worldclass customer service and work with a cohesive global IS team.
Support end users with desktop support and deployment of hardware and software.
Display a highlevel of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers other IS staff IS management business group managers and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimbles computer user community with a specific focus on Dell Apple and various mobile phones and tablets.
Who You Are
Builds Trust: You honor your word by doing what you say you are going to do. Endusers and colleagues alike need to view the Corporate Information Systems team as a worldclass team.
Customercentric: You have a commitment to delivering genuine customer service.
Implementation / : You are good at multitasking organizing and managing multiple priorities.
Patience: You are able to work well with endusers who are not computer savvy and can communicate about technical terms in a nontechnical manner.
Timeliness: Endusers and colleagues expect and deserve the fastest turnaround time for communication and support.
Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.
Active listening: Analyze user feedback to streamline troubleshooting efforts.
Adaptable: You are adaptable to new situations and problems and have a flexible mindset.
Independence: Proactively address local issues using the analytics and administrative tools available.
Tech savvy: You enjoy learning new technologies and supporting endusers with their technology experience.
What Skills & Experience You Should Bring
Ability to select from several predefined tools to solve problems.
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
Ability to effectively communicate in English both verbal and written.
Excellent organization skills.
Relevant IT certifications such as: ITIL CompTIA A etc.
23 years of related experience.
Skills to set up operate and troubleshoot a wide variety of equipment and systems.
Thorough experience with computer systems mobile devices tablets printers conference room equipment.
Basic network troubleshooting experience.
Basic experience with Windows macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Experience with Google Workspace for enterprise collaboration is a plus.
Job Location
Onsite at our office in Portsmouth NH.
99 Bow Street Suite 500 Portsmouth NH 03801
About Job Location
The Trimble B2W office is located in the historical Portsmouth area. B2W Software empowers heavy civil construction companies to win more work and complete it more profitably.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers experience. Our team is cohesive supportive and we are proud of what we do.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
22.0728.13Bonus Eligible
NoTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
IC
Employment Type
Full-Time
