Automotive Service Advisor
Automotive Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Serra Rochester Hills is looking for Service Advisor ALL STARS with a proven track record. This is a HUGE opportunity in a high volume full multiline stores convenient location and THE FASTEST growing market in the Detroit Area. We just opened our Brand new state of the art dealership.
At Serra Rochester Hills we strive to make every customer a customer for life. We reward individuals who are ready to work hard. Every associateat Serra Rochester Hills is absolutely critical to oursuccess. Our promise is to keep delivering the same awardwinning service and value that our community has come to expect from our dealership through the years.
As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Member of Large Dealer Group
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Unique Compensation plan
Service Advisor responsibilities
- Greeting customers promptly
- Obtaining customer and vehicle information
- Clearly reporting all vehicle symptoms as described by the customer
- Determining and recommending needed maintenance base on age mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Verifying that the final invoice reconciles with the work performed on the repair order
- Explaining all completed work and charges to customers
Requirements:
- Minimum 1 year experience in a service advisory role
- Fordexperience is a PLUS!
- Positive attitude
- High volume mentality
- CSI focused
- Service Advisor Dealership Automotive Knowledge: 1 year
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Clean driving record
- Willing to submit to a preemployment background check & drug screen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
