IT Support Coordinator
IT Support Coordinator
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$ 58000 - 65000
1 Vacancy
Job Description
Job Description
Were currently searching for an IT Support Coordinator to join our IT team in Blacksburg VA to help support the programs and services of Student Affairs.
When was the last time you changed the world In Virginia Techs Division of Student Affairs thats exactly what were doing every dayguiding nurturing and supporting students as they learn and grow into the leaders and worldchangers of today and tomorrow.
So if you are a techsavvy customer servicefocused individual with an eye for detail and a love of team collaboration this could be the job for you!
HERES WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
1 Youll be joining the IT department in the Division of Student Affairs and serve as a support member of a technical team that services over 900 computer workstations printers laptops and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources.
2 Youll be handling support requests delegating tickets to the support team managing the acquisition of computer hardware and software coordinating audiovisual setups for various events and resolving technical issues efficiently.
3 Youll be responsible for maintaining the smooth functioning of technology services across Student Affairs.
4 Youll be expected to act as a key support element within a technical team tasked with servicing an extensive array of over 1200 computer workstations printers laptops and Apple devices. These devices are in use by approximately 1500 users within the department all of whom rely on access to Student Affairs technology resources.
5 Youll report directly to the Assistant Director of IT for Student Affairs.
6 You will also be expected to maintain regular communication with the Assistant Director of IT regarding all tasks and projects as well as comanage endpoint security through updates and patching with tools like Kaseya BigFix and JAMF.
7 Youll be counted on to be a proactive knowledgeable and highly organized professional adept at navigating the challenges of a dynamic higher education setting.
8 Youll be offered a base compensation package between $58000$65000 along with a comprehensive benefits package that includes health insurance paid leave retirement tuition assistance VT discounts and so much more!
HERES WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1 THE UNIVERSITY: Virginia Tech as an employer is committed to developing wellrounded employees who are active members of the university community as well as the community atlarge. From comprehensive insurance plans to tuition assistance Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2 THE DIVISION: For our students and ourselves the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity integrity civility and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3 THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university the students and its employees. They accomplish this by making safety security and defense their number one priority.
Required Qualifications
Bachelors degree in information technology Computer Science or a related field.
A minimum of 5 years of professional experience in IT support.
A proven professional background in:
> Exhibiting a deep understanding of computer hardware software and networking
principles along with familiarity with service desk operations.
> Exercising exceptional problemsolving capabilities and the ability to juggle multiple tasks
efficiently.
> Delivering superior customer service.
Strong communication and interpersonal skills capable of effectively engaging with a diverse array of individuals.
Preferred Qualifications
Previous IT support experience in an educational and/or corporate setting.
Experience in AV setup and troubleshooting particularly within conference or educational contexts.
Proficiency in endpoint management and patching tools including Kaseya BigFix and JAMF.
Pay Band
5
Overtime Status
NonExempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Hours per week
40
Review Date
4/18/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Stacey Duncanat during regular business hours at least 10 business days prior to the event.
Required Experience:
IC
Employment Type
Full-Time
