Engagement Manager Australia New Zealand
Engagement Manager Australia New Zealand
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Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces launch subscription businesses expand globally and more. This team provides critical implementation and postlaunch services to help Stripe users maximize longterm value quickly and confidently.
We are looking for an experienced Engagement Manager to join our Australia and New Zealand distributed team.
What youll do
Our Engagement Managers lead complex and multifaceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe you will lead enterprises to become longterm Stripe users and advocates of our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripes solutions rapidly while delivering immediate impact and measurable value.
Responsibilities
- Deliver program management expertise based on experience continuous learning and indepth knowledge of Stripes products and implementation best practices.
- Drive innovation and adoption of deployment practices provide product adoption insights and help users achieve the maximum value from their Stripe investment.
- Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools templates and processes.
- Provide wellestablished program governance to manage requirements in line with the agreed scope and business objectives.
- Proactively manage the integration of Stripes products into the users application/technical architecture test and change management strategies and transformation timelines.
- Provide proactive risk assessment prevention and mitigation plans and the efficient identification tracking and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
- Proactively drive interlock between the user and Stripes Product and Engineering teams to ensure alignment with Stripes roadmap.
- Ensure a smooth transition of the implemented Stripe capabilities into operation for the user including knowledge transfer and the handover to Stripe Support.
- Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripes payment infrastructure
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 48 years of consulting experience partnering with enterprise level strategic users on technology solutions with a track record of top performance or a related field
- Ability to understand complex business requirements and craft tailored solutions
- Ability to quickly learn and explain technical concepts to Stripes largest users in a way which they will understand. Some may be deeply technical others may be more business focussed so youll need to talk to users in a language they can understand
- Proven program management skills and experience
- Strong critical thinking skills including the ability to identify suboptimal processes and drive more efficient ways of working
- Ability to recognize repeated userfacing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fastpaced environment
- Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
- Experience in working with or in complex enterprise organizational and decision making structures
- An ability to work collaboratively with and influence Stripes product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripes applications
Preferred qualifications
- Prior experience at a growth stage Internet/Enterprise Software company
- Industry certifications to ensure project success. Typical certifications include: PMP ITIL PSM1 PSPO1.
- Prior experience in the payments industry
- A familiarity with the integration and testing of APIs
Required Experience:
Manager
Employment Type
Full Time
