Program Coordinator 305 40 Hours Days - Bwh International Office
Program Coordinator 305 40 Hours Days - Bwh International Office
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1 Vacancy
Job Description
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Program manager the International Billing coordinator is responsible for the financial management of international patient accounts. This Coordinator facilitates the billing process for thirdparty payors and for selfpay patients including generating estimates collecting deposits and payments and conducting followup to the resolution of all accounts. This Coordinator will also support and coordinate the access and admitting functions of the IPC as required and/or assigned. All duties are carried out in accordance with JCAHO guidelines and within established hospital and departmental policies.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Verifies financial information in various Hospital registration systems including insurance/embassy elegibility and terms of coverage if applicable.
2. Develops estimates and collects payments and deposits. Initiates transfer of funds to Patient Accounts hospital foundations and billing groups. Works in concert with Hospital Patient Accounts hospital foundations and physician billing groups.
3. Receives and manages letters of guarantee from embassies.
4. Notifies patients and physician offices of potential problems relative to deposit requirements.
5. Prepares billing summaries and compiles claims for submission to patient and/or payor.
6. Conducts followup and collection activity with third party payors insurors and/or embassies.
7. Responds to all patient billing inquiries in a timely and professional manner. Facilitates payment from discharged patients including generating receipt of payment. Generates request for patient refund as needed.
8. Coordinates the posting of funds to patient accounts in accordance with respective cash/check collection policies.
9. Enters appropriate comments in all billing systems.
10. Promotes a positive awareness of the International Program both within and outside the Hospital.
11. Maintains patient confidentiality and privacy in accordance with Hospital policy and HIPAA regulations by accessing patient information only to the extent necessary to fulfill assigned duties. Keeps all patient information private confidential and secure. Properly secures stores and discards all lists reports files and documents.
12. Adheres to Customer Service Standards by demonstrating professionalism alertness helpfulness and receptiveness to all patients visitors and other staff members.
13. Performs special projects as assigned.
QUALIFICATIONS:
Associates degree required Bachelors degree preferred
3 5 years experience in health care field preferred
3 5 years experience in accounting or relaed field preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Proficiency in computers including Microsoft Excel office automation and hospitalwide registration and billing.
2. Proficiency in third party reimbursement billing medical coding and collection processes.
3. Excellent interpersonal communication and organizational skills.
4. Ability to work well under pressure and to handle sensitive information and multicultural matters.
5. Familiarity with the BWH environment is preferred.
WORKING CONDITIONS:
Busy office environment with frequent interruptions. Due to the size and complexity of the department the pace of the work can be hectic and challenging.
FISCAL RESPONSIBILITY:
The International Programs patients are primarily a selfpay population which necessitates careful planning regarding estimates deposits collection of deposits etc. in order to maintain institutional financial viability and minimize risk. Works closely with Patient Accounts Hospital Foundations and billing/collection group.
Required Experience:
IC
Employment Type
Full-Time
