Lead - Customer Relationship - Growth
Lead - Customer Relationship - Growth
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Job Description
A goaloriented CRM is required for Base management in accordance with the account specific strategy. In this role responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.
To be successful as a CRM one should network with internal teams to streamline processes retain high value customers and contribute to Overall Revenue growth & minimizing Base churn.
The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive upselling of products/services.
- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of nonusage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn analysis of revenues across all products and solutions.
- Coordination with sales IT Products and CC on retention issues & CSO teams
- Analyzing Customer complaints repeat complaints and plugging the process between Complaints and Retention
- A masters degree in business marketing communication finance or a related field.
- A minimum of 57 years experience in Client facing roles.
- Understanding of wireline telecom solutions and IT/telecom industry
- Experience working in a hightech environment.
- Leadership problemsolving and networking skills.
- Strong cross functional skills to collaborate with commercial service assurance collections and technology.
- Strong negotiation & abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and proactive/selfmotivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM SFDC Empower etc.
- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.
Employment Type
Full-Time
