Headquarters Account Manager

Introduction

ASML US including its affiliates and subsidiaries bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energyefficient microchips. We design develop integrate market and service these advanced machines which enable our customers the worlds leading chipmakers to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our headquarters are in Veldhoven Netherlands and we have 18 office locations around the United States including main offices inChandler Arizona San Jose and San Diego California Wilton Connecticut and Hillsboro Oregon.

Job Description

This position is focused on driving crossfunctional business support activities for customer account teams in Korea. You will be part of the Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes partnering with account teams and service to make databacked business decisions to drive business priorities align resources and activities to improve the sales process through better measurement and . You will be based out of San Diego and be an advocate for your assigned accounts to headquarter functional groups (Installed base products product marketing field service reliability administration) to collaborate on product evaluations address issues actions and market opportunities to meet customer and business goals.

• Provide leadership for account management in general business activities and drive closure on customer related issues
• Meet account and business goals in revenue growth profitability upgrades sales and adoption of new products
• Organize key customer interface plans and collect improvement feedback
• Travel for customer meetings working with account management marketing and other functions as required
• Drive adoption and evaluation of new products (systems and or upgrades) to meet customer and business goals
• Tracks and resolves gaps in forecasts and slotting for new system and upgrades
• Develop and implement a customer intimacy alignment process and scorecard with initiatives to improve metrics throughout the year
• Responsible for managing weekly account prioritization and driving executing to prioritized tasks
• Collaborate with account management service marketing and other functions as needed to align customer goals with the product roadmap and operational performance
• Development of business cases via deal process and generation of compelling customer proposals
• Support development customer sales deals and working with contracts to create final contract
• Capture 18 months rolling new system and upgrades demands in align to demand & supply
• Owns validating deal assumptions and working with finance to create deal financials
• Analyze and streamline business processes and tools used in sales / account management (tool and upgrade forecasting account reviews account strategies quarterly/ semiannual customer reviews etc.

• Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility authority and accountability closer to the customer
• Owns validating service on/off boarding requests and getting approval
• Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced
• Travel domestic and international up to 25
• Flexibility in work hours as some of our customers are 7 / 24 365.

Education and Experience

• Requires a minimum of a Bachelors Degree in a Technical or Business Related discipline or equivalent combination of education and experience. Education in a technical discipline is a plus.
• A minimum of 10 years of experience in customer facing roles including sales business management account management service technical support marketing or product management. Preferably in the semiconductor capital equipment or service business.
• Experience in driving customer needs being proactive and understanding customer requirements ahead of time.
• Familiar with our customers use and or requirements of their capital equipment. Should know semiconductor equipment usage familiar with customer fabs. Frontend semiconductor process technology knowledge a plus.
• Ability to conduct meetings and give presentations in Korean is required
• Cross functional experience in a large organization multinational fast paced industry.
• Skilled in business development and creating business proposals.
• Strong competence with the various tools procedures used to accomplish the job. i.e. MS Programs SharePoint etc.
• Ability to analyze and streamline business processes.
• Ability to train others and be trained on new processes etc. with new and existing customers.

Personal Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
• Have results driven ownership and accountability to meet business goals
• Ability to develop collaborative relationships with your customers account management and service colleagues
• Can become a leader to drive crossfunctional results as business requires.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Ability to complete assignments with attention to detail and high degree of accuracy while meeting agreed timelines.
• Identifies bottlenecks and drives improvements.
• Demonstrate open clear concise and professional communication both written and verbal.
• Must be able to read and interpret data information and documents.

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to jobrelated skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee preselection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.