Technical Service Representative
Technical Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The first year in this position involves a comprehensive training program which will require frequent overnight travel during the training period only but most weekends are at home.Must live in the Cincinnati area. Primary responsibility will be for customer service in Cincinnati area but willing to travel beyond as needed. You must possess excellent communication and PC skills along with a clean driving record and valid drivers license and be able to pass a background and drug screen.
Duties & Responsibilities:
Remote Diagnostics & Repair:
Resolve technical issues via phone email and SMS including electrical hydraulic mechanical and control system malfunctions.
Provide stepbystep guidance for installations preventive/corrective maintenance retrofits and upgrades.
Technical Support & Collaboration:
Analyze machine performance data from customers distributors and CI personnel to diagnose issues and deliver actionable solutions.
Partner with Field Service Technicians and engineers to escalate/resolve complex problems.
Documentation & Process Improvement:
Maintain service call records warranty claims and engineering data in CIs database.
Develop and update standardized installation calibration and maintenance instructions.
Customer Relationship Management:
Communicate technical solutions clearly to nontechnical audiences fostering trust and satisfaction.
Recommend diagnostic tools instrumentation and safety protocols for optimal machine performance.
Continuous Development:
Stay current with emerging technologies (e.g. PLCs laser systems networking) and CI product updates.
Mentor junior technicians and contribute to team knowledgesharing.
Qualifications:
Education & Certifications:
2year technical degree (electrical mechanical mechatronics or related field)ORequivalent military training.
Certifications in industrial maintenance HVAC or laser systems (preferred).
Experience:
3 yearsin industrial maintenance field service or engineering with handson experience in:
Hydraulic/pneumatic systems.
High/lowvoltage electrical systems.
Mechanical troubleshooting (e.g. motors drives CNC equipment).
Proficiency with PLCs control systems or laser technology (a plus).
Skills & Abilities:
Technical Mastery:Advanced diagnostic skills for hydraulic electrical and mechanical systems.
Communication:Communicate complex systems in accessible terms.
TechSavvy:Proficient in Microsoft Office CRM tools and service databases.
SafetyFirst Mindset:Strict adherence to protocols for highvoltage pneumatic and laser environments.
Paid Vacations
Paid Holiday and Personal Days
Incentive Program
Medical Insurance (including HSA)
Dental Insurance
Accident Insurance
Life Insurance: AD&D
Disability Insurance
Generous 401K Employer Match
Flexible Spending Account
Tuition Reimbursement
Employee Assistance Program
Parental Leave
Required Experience:
Unclear Seniority
Employment Type
Full Time
