Senior Service Delivery Manager Waste Management
Senior Service Delivery Manager Waste Management
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Job Description
Closing Date
Job Title: Senior Service Delivery Manager (Waste Management)
Job Level: Operations 13
Overview
Reporting to the Head of Contractor Service Delivery managing direct reports of 2 but overseeing a team of 9 the Senior Service Delivery Manager plays a vital role in ensuring 3rd party suppliers deliver services to the required time cost and quality requirements whilst adhering to SW and legislative H&S requirements and all SW policies.
The scope of works includes tankering services bio solids services hazardous and non hazardous waste and environmental remediation services.
Furthermore the Senior Service Delivery Manager ensures that any deviation from this is understood and managed appropriately in order that the any risks to sites services and to our customers are mitigated.
Accountabilities
30 Team Leadership
Lead and manage a team of 9 FTEs including 2 direct reports providing guidance and support.
Conduct regular performance reviews and provide feedback to team members.
Foster a collaborative and highperformance culture within the team.
Understand how to improve engagement across the team function and wider business
Ensure all mandatory training is completed within set timescales and that the team always have all mandated documents in date
30 Performance Monitoring
Maintain accurate records of financial spend statutory compliance and category spend within each project scope.
Prepare and present regular reports on compliance status to senior management.
Ensure team have all their documentation uptodate and accessible for audits.
Review ways we can utilise various reporting tools to best show our internal stakeholder progress of each project against time cost and quality
Ensure adherence to established KPIs and performance standards.
Identify and address performance gaps proactively.
Ensure effective allocation and utilization of resources within the budget.
Monitor expenditures and implement costsaving measures where possible.
10 Process Optimisation
Evaluate inefficiencies within the supply chain and drive change through proactive management of internal and external stakeholders.
Collaborate with crossfunctional teams to implement improvements.
Drive initiative changes that enhance service delivery workflows
10 Stakeholder Collaboration
Serve as a primary liaison between Regional Managers Finance Service Delivery Managers Contract & Supplier Management and Senior Leadership.
Facilitate regular communication to address updates challenges and milestones.
To be the operational lead on new procurement activity from a supply chain perspective
To attend all external performance meetings with a supply chain under their remit
To attend as needed SLT meetings in the absence of the HoF
5 Incident Resolution
Handle escalated service delivery issues ensuring prompt and effective resolutions.
Implement preventive measures to minimize future disruptions.
15 Reporting & Analysis
Maintain a portal dataset of all projects showing costs delays issues on time delivery and H&S reportable incidents.
Use data insights to drive decisions and highlight areas for growth and improvement.
Provide data to support the daily spend across all waste areas specifically tankering with a budget of circa 70m per annum
Prepare and present budget reports to senior management
Skills & Competencies
Strong organisational and time management skills.
Excellent analytical and problemsolving abilities.
Effective communication skills both written and verbal.
Ability to work collaboratively with various stakeholders
Leadership and mentoring skills.
Proficiency in performance monitoring tools and data reporting.
Knowledge
Proven track record in service delivery or operations management.
Experience managing a team in a fastpaced environment.
Knowledge of wastewater services is an advantage.
Qualifications
Relevant qualifications in law compliance or a related field within operations
NEBOSH qualified
Proficient in relevant compliance software and Microsoft applications
Required Experience:
Manager
Employment Type
Full-Time
