IT Service Delivery Specialist

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The Opportunity:

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to homes schools hospitals and factories. Join us and work with fantastic people while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion bring your energy and be part of a global team that appreciates a simple truth: Diversity Collaboration Great Innovation.

Join us at Hitachi Energy Zaragoza if you are an IT Service Delivery Specialist. Through your work you will carry out IT/OT Cybersecurity first responder tasks and IT/OT assets cybersecurity operational tasks. You provide computer onsite support for factory assets and operational support of both office IT and shop floor IT/OT assets in cooperation with On Site Support team.

How you will make an impact:

• Carry out IT/OT Cybersecurity operational tasks and provide operational support for both Office IT and Shop Floor IT/OT assets.
• Carry out IT/OT Cybersecurity first responder tasks by investigating incidents determining their scope and working with the cybersecurity team to contain and remediate them as well as reporting any abnormal behavior of OT systems to incident response teams.
• Identify critical assets within the factory that require monitoring and protection and install and configure remediation measures on these assets to protect the environment from security incidents with additional assistance whenever required.
• Implement security measures to ensure that the factorys IT/OT systems are secure and protected from potential security threats and install and configure remediation measures on critical assets under the guidance of global cybersecurity teams and the factory process engineer.
• Ensure machine connectivity with network core switches.
• Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope).
• Provide support to end users for both IT equipment and software as part of deskside support.
• Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.

Your Background:

• Formal qualification in the field of Information technology.
• Preferable two years of professional experience in IT support.
• Preferable experience in complex stakeholder scenarios crossfunctional problem solving and understanding of IT procedures and policies together with endtoend business processes knowledge.
• Have a proactive and solutionoriented mindset and can work independently as well as interacting with global IT teams.
• Relevant experience in most of these tools/environments: Service Now IT Enterprise Platform MS Office 365 MS Azure Windows iOS.
• Be fluent in English language

More about us:

You can expect a challenging and diversified job in an international environment. You will work in a dynamic team with flexible working hours. We offer a very high level of training performancerelated pay various social benefits and the opportunity to act independently and on your own responsibility.

A holistic range of competitive benefit program to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.

For this role depending on grade and experience we offer the following employee benefits (subject to the respective plan rules): Annual Incentive Plan Flexible Working Meal Allowance Life Insurance Medical Checkup Psychological assistance Language trainings Coaching & Assessments.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.