Head of Operations

Capita

Posted on : 09-04-2025

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1 Vacancy

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Job Location

Cape Town - South Africa

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 09-04-2025

Job Description

Directs operations for a large sized or multiple customer service & sales operations setting goals and improving operational efficiency from a macro level. Role holder will ensure that operation is being managed within budget and will often have a significant client facing role.

Job title:

Head of Operations

Job Description:

Developing andimplementing customer service operationalstandards and practices to enhancethe customer experience journey
Ensuring all milestones financial targets and success metrics are met.
Establishingstrategies and directing the activities needed toattracthire develop evaluaterewardand retain staff.
Providingguidance and direction to management teamincluding goalformulation and general management.
Representing business in appropriate professional and client facing meetings.
Developingimplementingand enhancing policiesprocedures andstandardsto improve the effectiveness of operations and facilitate achievement of strategicbusiness goals while remaining in compliance with regulations

Location:

Cape Town

South Africa

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Director

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Capita

0-50 employees

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Head of Operations

Capita

Job Description

Employment Type

Company Industry

Key Skills

About Company

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