Senior Director Managed Services

Job Description:

Job Title: Senior Director Managed Services Discipline Lead

Location: Flexible / Remote / Regional Hub
Business Unit: Advisory & Managed Services
Reports To: VP Consulting Services

Salary Range: $180000 to $225000

Who We Are

At Launch Consulting we help our clients navigate transformation with clarity confidence and resilience. As a leader in advisory and managed services we dont just deliver solutionswe shape outcomes and build enduring partnerships. Our Managed Services discipline is where strategic thinking meets operational . Were seeking a Senior Director to help take us to the next level.

Role Overview

The Senior Director Managed Services Discipline Lead is responsible for the vision growth and of our managed services offerings across industry verticals and technology stacks. This role combines strategic consulting expertise with delivery operations to ensure excellence across all managed engagementsfrom AI/ML platforms to digital workplace services and beyond.

As a discipline leader you will define the service portfolio develop the team refine gotomarket strategies and ensure consistent client delivery across a mix of shortterm and multiyear engagements. Youll collaborate crossfunctionally with Sales Delivery and Practice teams to create scalable highvalue service offerings while mentoring a team of seasoned managers and consultants.

Key Responsibilities

Strategic Leadership & Service Innovation

• Define the managed services strategy vision and roadmap aligned to the firms broader consulting growth goals.

• Evolve Launchs managed services portfolio across Cloud Data Applications and AI/ML platforms.

• Partner with GoToMarket and Industry teams to tailor services for verticalspecific needs (e.g. healthcare finance energy).

Operational Excellence & Delivery Oversight

• Oversee delivery across multiple managed service engagements ensuring SLAs KPIs and client satisfaction are met or exceeded.

• Drive operational maturity through adoption of ITIL Agile and DevOps practices with a focus on automation and continuous improvement.

• Serve as executive sponsor for complex or strategic accounts supporting account growth and stakeholder relationships.

Growth & Business Development

• Support presales and proposal development including pricing models SOW creation and solutioning for managed services opportunities.

• Identify white space opportunities in existing accounts and develop new serviceled offerings in partnership with consulting practices.

• Influence revenue and margin targets through portfolio growth resource optimization and efficient delivery structures (onshore/offshore/hybrid).

Talent Development & Team Leadership

• Build lead and mentor a crossfunctional team of service managers engineers and consultants across geographies.

• Foster a highperforming culture grounded in accountability innovation and career development.

• Create scalable processes for onboarding training and upskilling talent aligned to evolving technologies and client demands.

Qualifications

• 12 years in consulting managed services or technology delivery leadership roles.

• Deep expertise in at least one of the following domains: Cloud (AWS Azure GCP) Data Platforms Intelligent Automation Application Management or AI/ML Operations.

• Proven experience leading P&L or portfolio with revenue responsibility of $15M.

• Demonstrated success in building and scaling managed services delivery models (including 24x7 support service desks and offshore coordination).

• Familiarity with ITIL SRE Agile and DevOps methodologies.

• Excellent clientfacing and executive communication skills with comfort navigating enterprise stakeholder environments.

Preferred

• Experience at a toptier consulting firm (e.g. Deloitte Accenture EY Slalom Launch etc..

• PMP ITIL or SAFe certifications are a plus.

• Bachelors degree in Business Computer Science Engineering or related field (MBA preferred).

Why Launch

• A dynamic missiondriven firm with a flat structure and entrepreneurial mindset.

• Opportunity to shape and scale a practice with executive visibility and autonomy.

• Culture of innovation mentorship and excellence in delivery.

• Competitive compensation generous benefits and flexible working model.

Employee Type: