Technical Support Specialist Level 3
Technical Support Specialist Level 3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.
Job Title:Technical Support Specialist Level 3
Location: Mississauga Canada (Hybrid)
Who We Are:
At SOTI we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us being visionary is more important than doing things the way theyve always been done.
Whats in it for you
The People From our humble origins in our founders basement to our industry leading position today SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth continuous innovation and fun.
The Growth Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line. SOTI is a fastpaced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology Youll get the chance to work with leading edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTIs partners which include leading tech giants that will keep you on the cusp of emerging technologies.
Responsibilities
Provide telephone and emailbased postsales technical support for our software products
Investigate issues reported by customers work collaboratively with internal stakeholders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regard to our MDM solutions. Diagnoseand solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further
Provide subject matter expertise on the implementation and configuration of SOTI software to meet project deliverables which would include but not be limited to such activities as application configuration application testing and proactively troubleshooting and resolving issues as they arise
Provide expert level technical support for SOTIs flagship software MobiControl
Serve as a technical escalation consultant and mentor to Level 1 and Level 2 support personnel
Produce accurate and detailed documentation outlining technical issues and resolutions
Work with internal teams to train develop and document new product features changes and improvements
Participate in crossfunctional teams when deemed necessary by management
Perform other duties outside of the above scope as directed by management
Qualifications
Degree or Diploma in Computer Networking Information Technology Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls Network Protocols Subnetting)
Previous knowledge with Windows 8.1 Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android iOS Windows Mobile and Blackberry)
Minimum 1 2 years of relevant experience with exceptions for qualified candidates
Strong problemsolving abilities Strong team player (i.e. flexible hardworking fastlearner selfmotivated resultsoriented)
Able to plan prioritize and organize workload consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English
Fluencyin Spanish or French would be an asset
#LISI1
If you want to bring your ideas to life apply at SOTI today.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process please notify People & Culture at .
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
