Telcom Operator
Telcom Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation resources.Youll also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
Great opportunity to get your foot in the door with a Fortune 500 company with a position that makes the first Connect with customers! We offer tuition reinbursement 3 weeks PTO great Employee Resource Groups matching 401k and much much more!
Responsibilities
Working under direct supervision of the Director Network Services selecting from a variety of established procedures to accomplish assigned duties and responsibilities the Switchboard Operator ensures timely and professional responses to incoming calls at the Companys PBX switchboard console. The Switchboard Operator supports various administrative processes including but not limited to special projects requiring understanding of Microsoft Office Products such as Excel and Word filing bills assignment of accounts for the Sales Organization maintenance of account managers in system directories and updating customer catalog subscription changes along with any additional assigned work.
Job Duties:
Ensures timely and professional responses to incoming switchboard calls; serves as first point of contact for current and potential customers which may require validation of company size then transfers calls to the appropriate party utilizing directories and systems to determine correct recipient of the call.
Supports various administrative processes for the Voice and Data Network organization and sales personnel including but not limited to assignment of accounts maintenance of account managers in system directories and updating customer catalog subscription changes filing of bills other projects such as testing phone numbers and working with Microsoft Excel or Word documents.
Performs all other duties or special projects as assigned.
Min
Max
Qualifications
High school diploma or equivalent.
Basic computer knowledge with ability to operate keyboard for data entry.
Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
Attention to detail in composing keying and ensuring customer call is transferred accurately
Customer oriented with ability to listen to and anticipate needs of the customer
Adaptable with ability to switch tasks based on shifting priorities
Articulate with ability to express oneself clearly and professionally in written and oral communication
Creative with ability to develop original solutions to problems
Interpersonal skills with ability to work well with all levels of the organization
Perceptive with ability to understand the needs and values of others
Good listening skills with ability to receive information completely and understand what is being said
Up to $20.00 an hour. 8:30 to 5:30pm EST
Because of the possibility for fraudulent job postings on many popular job boards please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.
Employment Type
Full-Time
