IT Support Coordinator
IT Support Coordinator
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Job Description
Job Title: IT Support Coordinator
Reports to: IT Manager of Helpdesk and Infrastructure
Location: 3187 Albion Road South Ottawa Ontario K1V 3Y8
About Us
At Taggart were more than a company. We are a proud familyowned business with deep roots in Eastern Ontario. Were leaders in building communities from infrastructure and commercial spaces to residential homes. Our longstanding stability and continued growth create a variety of opportunities for those looking to get handson experience and build a lasting career.
The Taggart Group of Companies is a fullservice construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development planning design finance construction and management.
Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get handson experience and build a lasting career.
At Taggart you will be part of something bigger and what you do today will make an impact for years to come. We believe in your success.
Building integrity quality and community together.
About this Role:
The Information Technology (IT) Support Coordinator is responsible for maintaining Taggart Group of Companies hardware and operating systems. This entrylevel role will act as a technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.
Key Responsibilities:
Provide technical guidance basic training and support for incoming queries and issues from employees related to computer systems software hardware
telecommunication systems user and email accounts as per ticketing system and procedures.
Support will take place remotely by phone and in person to all office locations and sites.
Perform IT service administration installation and deployment requests for
desktops laptops and mobile devices.
Investigate and diagnose application problems.
Troubleshoot and resolve any hardware connection printer photocopier and software issues.
Follow up on all open calls and perform callbacks.
Research problems and document solutions to the knowledgebase.
Work on various IT projects with a variety of departments and deadlines.
Assist in field technology deployment.
Assist in PC configuration ensuring documentation is completed in a timely and accurate manner.
Ensure that all issues are tracked via the ticketing system.
Participate in onboarding and offboarding of employees including set up and deactivation of accounts and providing training.
Regularly visit various sites to provide installation support and training as required.
Provide oncall services for periods of one week every three or four weeks.
Other duties as required.
Education and Experience Requirements:
Postsecondary education in a relevant field is required.
One year of practical experience in a relevant role would be considered an asset.
Experience in a customer service/client facing role would be considered an asset.
Knowledge of installing maintaining and configuring various PCs printers and networks.
Advanced knowledge in MS Office MS Exchange AD and Windows servers is required.
Demonstrated excellent communication skills both verbal and written.
Strong interpersonal skills and customer service skills.
Strong timemanagement and organizational skills with the ability to meetsimultaneous deadlines and requests in a highvolume environment.
Strong attention to detail even during methodical and repetitive work is important.
Selfmotivated energetic and adaptive when learning new technology.
Add language requirements re: English verbal and written communication skills.
Ability to speak and understand in French would be considered an asset.
Ability to work independently and with a team.
Ability to maintain confidentiality.
Must have a valid drivers license and vehicle and ability to travel throughout the city and as far as sites in Kingston Ontario.
Physical/Sensory Effort/Work Environment:
Busy and at times a loud work environment.
Requirement to move assets furniture and inventory of up to 2550lbs.
Providing service to several people or departments working under manysimultaneous deadlines working for a group of companies.
Working indoors in offices and site trailers and outdoors at construction sites in all Seasons.
Perform overtime as required to meet the needs of the business requirements.
Accommodation Requests
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship race place of origin ethnic origin colour ancestry disability age creed sex/pregnancy family status marital status sexual orientation gender identity or gender expression.
In accordance with Accessibility for Ontarians with a Disabilities Act were committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance please send an email towith your request.
Thank You for Considering Taggart Group of Companies
Thank you for your interest in joining Taggart Group of Companies. We appreciate every application but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Taggart Group of Companies and are not eligible for compensation.
Required Experience:
IC
Employment Type
Full-Time
