Summer Reception Supervisor
Summer Reception Supervisor
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Job Description
CSG / Accommodation Catering and Events (Location:Pollock Halls Reception)
UE0per annum (pro rata if part time) plus 15 premium band
Fixed term 19th May 14th September 2025
One role is full time 35 hours per week) one role is part time 28 hours per week) on a 5 over 7 basis
2 available positions
The Business Development team are looking for experienced Summer Reception Supervisor who are enthusiastic about delivering excellent standards of customer service.
This is a fantastic opportunity for passionate and customerexperience focused individuals to join Accommodation Catering and Events as a Summer Reception Supervisor to lead our teams to deliver a high consistent standard of customer service.
The successful candidates will be based at our Reception Centre located at Pollock Halls; however flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide highlevels of customer service. This will involve dealing with inperson enquiries as well as handling any possible conflicts and complaints.
This post will be appointed at Grade UE04 step 1 which is 25733 per annum (pro rata if part time) plus 15 premium band.
This post is an excellent opportunity for both personal and professional development with opportunities to cultivate customer service skills take on additional responsibilities and enhance our reputation under our commercial brand.
We are looking for individuals who display a positive cando attitude and enjoy working in a fastpaced environment. In this role you will:
- Be an ambassador for our newly refurbished and rebranded products.
- Continuously look to improve our standards and deliver worldclass hospitality.
- Become an integral part of our existing teams with a desire to succeed in delivering our values.
- Be a part of a worldrenowned team providing accommodation for highprofile clients
Your skills and attributes for success:
- Excellent customer service.
- Leadership skills to oversee and motivate receptionist team members.
- Problem solving skills to handle ay issues or conflicts that may arise
- The ability to quickly learn and become proficient in using software systems.
- Time management skills to ensure smooth operations and minimal wait times for customers
Click to view a copy of the fulljob description(opens new browser tab)
Application Information
Please ensure you include the following documents in your application:
CV
Cover letter
As a valued member of our team you can expect:
- A competitive salary
- An exciting positive creative challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits such as a generous holiday entitlement competitive pension schemes staff discounts and familyfriendly initiatives. Check out the full list on ourstaff benefits page(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on ourright to work webpages(opens new browser tab)
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is21 April 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Required Experience:
Manager
Employment Type
Full-Time
