Field Service Engineer
Field Service Engineer
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Job Description
Description
What we offer:
When our people thrive so do we. HPs comprehensive compensation and benefits package which we call Total Rewards is both our investment in you and our path to success. Youll find programs resources and offerings to support you and your family. At HP you can achieve great things and get rewarded for it. This is just the beginning. A future of innovation awaits.
About the opportunity:
The Field Technical Support Team is part of HPs Global Customer Support Organization the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Los Angeles Metro Area. You will be trained on HP customer service practices and standards to handle onsite servicing diagnostics and repairs for HP Printers.
What youll do:
Perform installations training maintenance and repairs on customer equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan installation plan and escalation plan.
Configure system hardware software and network components.
Assemble and integrate system/product and verifies system/product operation.
Use proactive monitoring procedures to identify problemprevention opportunities.
Provide the customer with an overview of installation activity sitespecific information and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customerrelations problems promptly and appropriately and escalate issues according to established procedures.
Educational Experience:
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 68 years of related work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
What you bring to the team:
Knowledge and experience with printers repair support
Exceptional organizational or project management skills
Exceptional communications skills
Problemsolving skills
The ability to build and maintain ongoing relationships with customers peers and support partners
The ability to perform under pressure where customers rely on you to solve their technical problems
SPECIAL SKILLS:
Knowledge of Color Management
Knowledge of inkjet printing technology
Strong mechanical skills
Strong pneumatic skills
Strong electrical and electronic skills
Strong computer/network skills
Ability to work autonomously.
Valid drivers license in good standing
Ability to lift bend and stoop throughout the day as necessary to repair printers.
The pay range for this position is $25.30 to $37.45 per hour (applies to US candidates only). Pay varies by work location jobrelated knowledge skills and experience.
The base pay range for this role is $52650 to $77900 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location jobrelated knowledge skills and experience.
Benefits:
HP offers a comprehensive benefits package for this position including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies including;
412 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off US benefits overview
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.
Job
ServicesSchedule
Full timeShift
No shift premium (United States of America)Travel
75Relocation
NoEqual Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
