Sales Marketing Executive
Sales Marketing Executive
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Job Description
Company Overview
Orbiz Creativez is an ISO 9000:2018certified corporate & personal gifting company in Kerala. Known for trendy designs quality materials and excellent customer support. Leading manufacturer with 100000 global customers.
Job Overview
Sales & Marketing Executive role at Orbiz Creativez Pvt. Ltd. in Kozhikode FullTime position with less than 1 year of experience. Competitive salary offered.
Qualifications and Skills
- Strong communication skills
- Telecalling experience
- Sales and marketing knowledge
- Interpersonal skills
- Team player mindset
- Organizational abilities
DUTIES
- Planning developing and implementing effective marketing communication campaigns.
- Coordinate with team and support team members.
- Making database of customers and updating the same on a daily basis.
- Creating awareness and knowledge about company products to customers.
- Proper and accurate reply to customers on a polite manner.
- Follow up and canvas orders on a daily basis.
- Attending complaints of customers and solving the same.
- Follow up for enquiries received through website & India mart.
- Ensure that orders are delivered to customers on the committed delivery time.
- Follow up for outstanding dues.
- Updating customers about latest products of the company.
- Design and produce orders according to customers requirements and specifications.
- Monitoring and recording sales and collection data on a daily basis.
- Upload daily report in whats app group.
- Submit daily /monthly sales and collection reports to Marketing Manager.
- Bulk whatsapp message to customers
- Any other duties and responsibilities as advised by your Manager.
RESPONSIBILITIES
- CrossSelling:The primary KPI for Tele Marketing Executives is to excel in cross selling our products/services. Your performance and upliftment within the organization will be primarily based on your ability to promote and sell additional products to existing customers.
- After Sales Service:Ensuring excellent aftersales service is crucial. Tele Marketing
Executives should support customers with any postpurchase inquiries concerns or issues promptly and professionally.
- Customer Queries:Be the first point of contact for customers seeking product availability information. Collaborate closely with the Sales Coordinator to provide accurate and uptodate product availability information to customers.
- Commitment Integrity:Tele Marketing Executives are expected to uphold the companys commitment integrity. No commitments especially related to pricing should be made without prior approval from the manager.
Key Performance Indicators (KPIs):
- CrossSelling Success Rate:Your ability to crosssell products and services to existing customers will be the primary KPI. Performance in this area will directly impact your career progression.
- After Sales Service Ratings:Customer feedback and satisfaction with the aftersales service you provide will be monitored and factored into your performance evaluation.
- Response Time:Maintain a high standard of promptness when responding to customer inquiries ensuring customer queries are addressed in a timely manner.
- Commitment Adherence:Avoid making any commitments especially regarding pricing without obtaining prior approval from the manager. Your commitment integrity will be closely monitored.
Employment Type
Full-Time
