Patient Services Coordinator I

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.

Associates Degree in Secretarial Science/Business or a Secretarial Training Certificate Program desirable.

Prior customer service work experience required; medical or healthcare experience desired.

Knowledge of basic computer skills necessary to use IDX scheduling registration referral management and medical record modules and transition to PATCOM

Demonstrated ability to manage cash collection process and knowledge of available patient financial counseling resources Knowledge of medical terminology Knowledge of HIPAA Confidentiality and Privacy Policies

Demonstrated ability to be attentive to detail and organized in the performance of their work

Effective interpersonal and communication skills with demonstrated telephone etiquette and telephony skills

Ability to demonstrate excellent customer service skills enabling effective and courteous work with various groups of patients staff and providers

Demonstrated ability to solve basic patient and practice problems

Demonstrated understanding of managed care and other insurance related coverage plans.

Knowledge of insurance plans currently accepted by providers.

Demonstrated understanding of disaster protocols to include: fire safety and code calls pursuant to the mandatory training and as outlined by MGH and JCAHO regulations. Massachusetts General Hospital is an Equal Opportunity Employer.

By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.

Greet patients in a professional businesslike manner.

Register and/or update demographic PCP insurance and other essential information elements for all patients seen within the practice.

Ensures that both new patients and patients with changes to registration information are transferred to the Contact Center.

Ensures that both the checkin and checkout functions are courteous and confidential.

Proficiency at scheduling rescheduling and appointments cancellations and ability to review essential registration elements with patients during time of scheduling.

Prepare and send appointment confirmation/reminder letters prior to date of service. Initiate appointment reminder calls 48 hours prior to date of service.

Practices utilizing the Televox appointment confirmation system will have only to review system reports to identify patient appointments requiring rescheduling.

Answer telephone triage calls and take accurate and detailed messages using professional and courteous customer service techniques.

Maintain patient confidentiality and privacy consistent with HIPAA guidelines.

Perform all duties related to the revenue enhancement activities of the practice including but not limited to copay collection registration verification encounter form reconciliation etc.

Provide basic information and instructions to patients regarding the practice and the Hospital.

Arrange for transport interpreter services and other services as required by the patients.

Prior to appointments obtain patient information required by the providers.

Ensure the medical records are complete and available to the providers.

Collect copays from patients for the appropriate managed care plans and process copays for deposit.

Reconcile cash collection through IDX or manually.

Reconcile encounter forms to daily schedule track and followup on incomplete encounter forms.

File/purge patient related materials in a timely manner ensuring patient confidentiality.

Receive sort and deliver mail to appropriate staff.

Copy and fax all materials in accordance with practice requirements.

Provide crosscoverage for other team members.

Perform all other related tasks that would facilitate patient flow and that would enhance quality of service to patients.