Operations Manager
Operations Manager
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Job Description
ABOUT THE ROLE
Working with one of our largest customers we are seeking an Operations Manager to lead our team of highly experienced technical staff across BAU and project work. The role will also be a key customer liaison working closely with senior level stakeholders to ensure we are delivering to SLA as well as customer satisfaction.
This role is multifaceted and the successful candidate will wear multiple hats. You will be a people leader customer interface culture change agent advisor and negotiator. This role is a people focussed role focussing on our crew and customer. We are not seeking a technical expert but knowledge across different technologies would be highly regarded.
ABOUT YOU
People are the key success factor at Kinetic IT so we are looking for a highly experienced leader who is truly invested in the success of their team and passionate about partnering with customers to deliver.
You are someone who identifies opportunities to improve the customer experience and realise operational efficiencies fostering a culture of continuous improvement. Your previous experience in a similar role will mean you are comfortable taking accountability for daytoday operational outcomes exceeding service expectations and have a proven track record of delivering beneficial outcomes through project services.
To be successful in this role you will bring the following skills and experience:
- Ability to manage senior level technology teams across both BAU operations and projects
- Experience working with customers in a vendorcustomer relationship
- HR leadership of large teams of 1015
- Knowledge and experience across technologies including storage cloud SOE Wintel and Linux
- Previous experience working in complex multivendor enterprise environments
- ITIL service management experience (Desirable)
Dont meet every requirement Dont worry wed still love to hear from you!
At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role we will consider your skills and experience as well as your personal qualities attitude and potential for development.
The Kinetic IT Difference
- Flexible working paid parental leave and other benefits tailored to your individual goals
- Regular fun company and social events
- Vendor Exam Support ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months with monthly follow ups
- An open and supportive culture where we respect all people and individuals and everyone has a voice
About Kinetic IT
We are recognised market leaders in the delivery of highquality technology solutions to large public private and government organisations. As an Australianowned company we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1400 crew come to Kinetic IT not just to work but to be challenged grow and be part of something bigger.
Check out more at kineticit
How to apply
First check out our website Kineticit. If you like what you see then click on the SEEK Apply Now button or contact our career account on and quote WWREQ0029223
Required Experience:
Manager
Employment Type
Full-Time
