Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin sexual orientation protected veteran status or on the basis of disability.
QUALIFICATIONS:- Bachelors Degree with a concentration in a human relations field (i.e. Sociology Psychology) highly preferable.
- At least 2 years of college level education and 2 years of hospital and/or health care related experience in a position of direct patient contact.
- Fluency of English both written and verbal and one or more languages.
- Prior training of medical terminology and interpreting skills.
- Knowledge of culturespecific care.
SKILLS AND ABILITIES REQUIRED:- Strong ability to concentrate detail oriented and possess culturally sensitive care and underlying issue regarding their patient as well as transmit all information as accurately as possible.
- Strong linguistic and interpreting skills.
- Strong interpersonal skills in difficult and demanding situations.
- Ability to follow directions with minimal supervision.
- High level of customer service and team building.
- Standing and walking required 95 of time.
WORKING CONDITIONS:- Exposure to high degree of informative medical technology.
- Fast pace and demanding environment.
- Frequent interruptions and small office setting.
- Follow safe environmental health practices.
GENERAL SUMMARY/OVERVIEW STATEMENT:Responsible for assessing the needs of nonEnglish speaking and hearing impaired patients and providing assistance by interpretation of consent forms diagnoses discharge plans and any other type of patientrelated information. Independently resolves most issues that arise in their daily responsibilities answers questions about protocols and makes appropriate referrals without direct supervision. Serve as a resource to both patients and providers to contribute to successful outcomes. Comply with appropriate BWH policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:- Responsible for immediately and effectively answering requests for face to face ortelephone interpretation for all types of encounters throughout the hospital with a priorityfor emergency and more urgent requests.
- Interprets and transmits accurately and in understandable terms complex medicalinformation from medical providers to patients including interpretation and writtentranslation of consent forms diagnoses discharge plans and any other type of patient related information. Interprets and transmits accurately and in understandable termsinformation from patients to medical providers.
- Assists patients throughout the hospital system in a professional and courteous manner. Provides this assistance during daily rounds to every inhouse patient who speaks the Interpreters language and if necessary refers the patient to the appropriate resource.
- Assists physicians and medical providers in procedures that require a calm and well informed patient: i.e. arteriograms cardiac cathethirization cystoscopies endoscopies aswell as other surgical and invasive procedures in which the patients cooperation isnecessary.
- Maintains an environment that promotes collaborative work relationships and providesassistance to other Interpreter Services personnel as needed.
- The interpreter accepts and processes assignments for his/her language and otherlanguages. This task may include answering telephones logging information contactinginterpreters from office files and/or other sources and securing followup in a timelymanner.
- Independently resolves most issues that arise in their daily responsibilities answersquestions about protocols and makes appropriate referrals without direct supervision.
- Maintains complete and accurate written and computerized records of services rendered and statistics of all patient related information.
- Performs related duties as required.