Technical Support Agent
Technical Support Agent
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Job Description
Are you a tech savvy person who loves helping others
Do you enjoy providing a great customer experience
Lets talk!
Our Technical Support team is growing and we are looking for a Technical Support Agent to assist us in rendering excellent service to our partners regarding technical matters.
In this role your main purpose will be to deliver technical support to our store partners as to the usage of our tools and platform. You will also make sure that all new and existing stores have what they need in order to achieve an outstanding journey throughout the order. You will assure that all new and existing stores have the equipment they need and that everything works flawlessly.
What youll do:
Professionally handle incoming requests for corporate partners inductions to our systems and ensure tools and resources are best utilized
Thoroughly and efficiently solve any technical issues with system updates and maintenance of the equipment
Educate partners where applicable regarding the use of equipment and systems
Assist partners with questions and orders via phone email and chat
Respond to partner complaints and technical inquiries professionally address concerns to the appropriate department when needed
Provide backup or assistance to other customer care teams as required
Qualifications :
Experience in customer service and/or technical support roles is a plus
BSc in Computer Science will be considered an asset
Good knowledge of English language
Strong verbal and written communication skills
Multitasking skills
Problem solving
Strong interpersonal skills
Additional Information :
At efood we believe happy employees drive success! Thats why we offer:
Competitive remuneration package because we value your contribution.
Meal benefits because great food makes great teams!
Private Medical & Life Insurance from day one for your wellbeing.
Mental health support with unlimited therapy and coaching sessions.
Ongoing training & development to help you grow professionally.
Fully stocked cafeteria with coffee snacks and more!
Life @ efood
At efood no two days are the same! Our team thrives in a fun fastpaced environment where creativity collaboration and growth are at the heart of everything we do. We celebrate winsbig and smalland are always looking for ways to innovate and improve.
Hungry enough to join us Apply today and become part of the efood journey!
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Inhouse gym to keep you energized.
Global mobility opportunities for those who want to expand their career.
Pension Plan to help you plan for the future.
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
