Senior Manager Operations Customer Support

Location: St. George Support Office
Type: FullTime InOffice

A strategic leader with a passion for customer success tech and team leadership Weve got a seat at the table just for you.

TaggNGo is growing fast. And with growth comes big ideas big projects and the need for a sharp strategic leader to drive our Operations Support function to the next level. If you thrive at the intersection of technology customer experience and project leadership this is your chance to build something incredible.

This is a new position which means youll have the opportunity to shape it define it and own it. Were looking for someone who can balance strategy with action lead a team to success and turn data and technology into powerful tools that enhance the customer experience.

If youve got a strong track record of leading teams implementing smart solutions and making things happen keep reading.

What Youll Be Responsible For

• Lead Operations Support Oversee technology & systems customer service fleet administration and customer incident resolution with a strategic mindset.
• Process & Efficiency Champion Identify gaps bottlenecks and opportunities to streamline workflows across the operations support function. Implement solutions that increase team efficiency improve response times and elevate the overall customer experience.
• Technology & Systems Strategy Oversee and optimize the critical systems and platforms that support our operations and customer experience. Lead the implementation of new technologies ensure seamless transitions between systems and continuously evaluate emerging solutions that enhance efficiency security and service excellence.
• Customer Experience Leadership Work with customer service and incident teams to ensure seamless toptier service. If something needs escalation youll step in and handle it.
• Customer Retention Strategy Own and refine the strategy around keeping our customers happy and coming back. Leverage tools like our retention platform (e.g. Rinsed) cancellation insights and behavioral data to improve loyalty reduce churn and build longterm value.
• Project Management Powerhouse Take charge of major initiatives like our acquisitions Point of Sale development and implementation ensuring projects stay on track on time and on point.
• DataDriven Decision Making Track customer trends complaints cancellations and promotions then translate that data into action that improves operations.
• HandsOn Leadership Lead the full Operations Support function including Customer Service Incident Management Fleet Administration and Support. While your role is bigpicture strategy youre also the kind of leader who jumps in when needed to support the team.
• Growth & Expansion Partner As we continue acquiring and expanding youll be on the front lines helping ensure smooth transitions and strong operational alignment.

What Were Looking For

• 10 years of experience in operations customer experience or a related field with a strong focus on process improvement and strategic problemsolving.
• 10 years of experience managing and leading teams to success. Youve built coached and developed highperforming teams and you know what it takes to keep them engaged and thriving.
• CustomerFirst & RetentionMinded You understand that customer experience and retention go handinhand. Youve implemented strategies that reduce churn build loyalty and drive longterm value.
• TechSavvy & FutureFocused You dont need to be an IT guru but you do need to understand tech see its potential and leverage it to drive efficiencies.
• Project Management Expertise Youve owned big projects before and you know how to see them through from idea to implementation.
• DataDriven & Insightful You dont just pull reports you find the story in the data and use it to make smart decisions.
• Adaptable & ProblemSolving Oriented You dont wait for someone else to figure it out you find solutions anticipate needs and drive change.
• Confident Communicator & Influencer You can lead conversations rally teams and gain buyin on strategic initiatives.
• The ideal team player knows how to illustrate wins communicate impact and show what they bring to the table.

Why TaggNGo

A brandnew role with room to make an impact Youre not filling someone elses shoes; youre designing them.
A highgrowth highenergy company We move fast innovate constantly and love what we do.
A leadership position that blends strategy & action Youll be a key player in shaping our future while staying close to the action.
A team that values fresh ideas and smart solutions Were not interested in doing things the way theyve always been done.

The Fine Print

• This is an inoffice role. Youll work alongside your team every day.
• Reports to: Director of HR and Operations Support
• Compensation: Competitive salary benefits opportunities for growth.

Sound Like You Lets Talk!

If youre a proven leader with a passion for customer success technology and strategic problemsolving we want to hear from you. Apply now and lets build something amazing together.