Help Desk Senior Technician
Help Desk Senior Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others trust and teamwork and a collaborative environment in which we get to do our best work every day.
The Help Desk Senior is responsible for ensuring high levels of customer service while provided a senior level of helpdesk support. This role will function as an escalation point for the helpdesk technicians to assist with critical thinking and highlevel troubleshooting.
Essential Duties and Responsibilities:
- Proactively monitor and respond promptly to requests received through the help desk application fostering a culture of excellence.
- Reinforce quality standards established by the Help Desk Lead and IT Operations Supervisor
- Strong troubleshooting skills with demonstrated critical thinking.
- Strong organizational and communication skills involving the ability to disseminate information and knowledge to people with various levels of technical awareness.
- Manage and support user creation user email VPN printer configuration and file permissions.
- Responsible for system setup/moves maintaining and updating documentation.
- Ensure the safety integrity confidentiality and availability of company information.
- Provide first and secondtier support for internal customers addressing technical issues with their computers phones and printers including hardware support while demonstrating competence and care.
Prerequisites:
- Ability to remain calm under pressure and wisely prioritize when juggling multiple problems and projects
- Excellent discernment negotiating and problemsolving abilities
- Advanced knowledge of OSX Windows and mobile devices
- Strong interpersonal skills
- Selfmotivated with a passion for technology and helping people
- Working knowledge of networking concepts including DNS TCP/IP DHCP SMTP as well as switches and wireless access points
- Working knowledge of OS deployment technologies
- Strong experience with A/V Technology
- Strong experience with Entra ID/Azure
- Ability to run and terminate Cat6 cable/Fiber
- Net Certification preferred
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Required Experience:
Senior IC
Employment Type
Full-Time
