Practice Assistant II Per Diem Days Bwh - Radiology Ambulatory Division
Practice Assistant II Per Diem Days Bwh - Radiology Ambulatory Division
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Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
1Work requires broad learned knowledge of specialized field normally acquired through technical or vocational training e.g. secretarial and/or medical secretarial arts etc. Equal to 1 to 2 years of college scholastic preparation.
26 months to 1 year of customer service experience or experience in a hospital setting preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1Possesses the abilities and the interpersonal skills necessary to deal effectively and courteously with a diverse group of internal and external callers patients staff and visitors.
2Ability to work well under pressure and to prioritize work in a very busy atmosphere due to volume of telephone calls and registrations.
3Requires knowledge of medical and radiologic terminology sufficient to respond to general inquiries.
4Requires the ability to manage tasks effectively following established protocols.
5Requires the analytical ability necessary to handle routine and complex functions.
(Phone and Verbal skills ect.
6Functions performed require the ability to communicate and/or discuss semicomplex and involved information with other employees staff members patients or the general public under conditions where basic understanding sympathy and sensitivity may be required to effectively promote and maintain congeniality of relationship.
7A comprehensive understanding of the Radiology Information System and the Hospital Information System for the purpose of registering patients and completing technical billing. Ability to use all applications competently
8Knowledgeable and compliant in all hospital State and federal requirements (where applicable to job performance) including policy and procedures the Joint Commission and HIPAA
9Rotates within department divisions and all off site clinics by shifts as required and needed; cooperates with all personnel promoting harmony within department
WORKING CONDITIONS:
1Generally works in pleasant office environment with adequate temperature and lighting levels with a minimal noise level from peripheral computer equipment such as printers etc.
2Works in a patient care environment where there are some exposures to communicable diseases.
3On occasion may encounter patients who can be disoriented upset and/or confrontational.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working under moderate supervision greets registers and directs patients receiving outpatient and inpatient services in a courteous and helpful manner. Facilitates access to BWH services. Customers first contact with BWH is formed via this position. Understands insurance requirements. Counsels patients with managed care required referrals. Enters charge tickets demographic and financial data into computer terminal in accordance with established procedures; by doing so is responsible for integrity of a significant portion of the BWH patient demographic and fiscal database. Staff will be required to float among radiology clinics associated with BWH as needed. These sites are but not limited to: 75 Francis Street Boston MA.850 Boylston Street Chestnut Hill Ma and 20 Patriot Place Foxborough Ma.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1Greets patients visitors physicians employees and all others. Answer questions and provides information to patients and health care providers which requires detailed knowledge of department/sectional procedures.
2Responsible for answering telephone screening handling routing or taking messages for providers as necessary; may require sensitive handling of patient and physician calls.
3Performs online registration of patient demographics financial information and visits into the Radiology Information System and the Hospital Information System. Performs all clerical tasks related in doing so.
4Assists patients with billing information financial counseling and required referrals for managed care plans.
5Ensures completeness of all forms performing basic coding as required.
6Files all material according to established policies and procedures and in an appropriate and timely manner.
7Assists in completing questionnaires pertinent to the patient or exam by sectional procedures.
8Monitors patient flow and waiting room activities keeping appropriate clinical personnel informed of patient flow issues.
9Interfaces with departmental and outside Imaging Centers for the retrieval of records specialty exams and cine films for interpretation and/or consultation.
10Assists with the inventory and ordering of routinely used office supplies such as; folders card forms paper computer ribbons etc.
11Assists and trains staff for scheduling registration and billing systems
12Performs other duties as required or assigned.
Employment Type
Grant
