Senior Sales Associate

Job Summary

The primary function of a Senior Retail Guest Experience Specialist is to represent themselves Bobs Discount Furniture and its products according to the Bobs Way while guiding Customers through a service centric experience.

Who We Are

At Bobs we have fun we love what we do and it shows in our expansive growth! Bobs Discount Furniture is more than just a furniture store. We are one of the fastest growing omnichannel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bobs we understand there are many companies you can choose to work for so along with exceptional opportunities for career growth we offer a fun teamoriented work environment and great benefits! Let us tell you more.

Benefits & Perks Weve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather weve got you covered! We offer Nationally provided Medical Dental and Vision Insurance
• Paid Vacation Personal Days Sick Days Holidays work anniversary and your Birthday! After all your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance Employerpaid basic Life Insurance with the option to add Voluntary Life Insurance as well!
• Financial Planning Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the Hays Perks discount program offering hundreds of online discounts from your favorite merchants.
• And so much more!

Culture and Core Values At Bobs we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call The Bobs Way. Honesty Integrity Transparency Community Safety Diversity Accountability and Fun.

Learn and Grow We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: Inperson virtually and offer an infinite library of ondemand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bobs professionally We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Actively enrolled and successfully participating in Bobs Blueprint
• Successfully completed Bobs learning modules on Building Safety
• Open and close Bobs buildings according to Bobs Policy and Company expectations
• Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
• Practice Management Involvement consistently to assist in practicing a service centric sales experience and provide warranty: Bobs Goof Proof and ancillary service to meet Customer demands.
• Maximize average ticket through engagement and utilization of financial services and tools such as tablets according to the Bobs Way.
• Actively drive sales by leveraging the learning opportunity through Bobs Huddles and Drills
• Passionately pursue Bobs Focus Five initiative to meet Customer needs and Company expectations
• Practice Bobs Mystery Shop Guidelines to meet Customer needs and Company expectations.
• Practice Bobs 7 Steps of Selling to ensure every Bobs Customer has a consistent service centric experience
• Engage in ongoing E Learning and other training modules provided by Bobs to continue to educate and enhance product knowledge
• Actively build the Bobs Brand by asking Bobs Customers to rate our service
• Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
• Work to ensure that Bobs Showroom is Customer centric ready at all times
• Know the competition in an effort to serve Bobs Customer with no phony gimmicks honesty and integrity
• Arrive at work on scheduled days on time and ready to greet Bobs Customers according to business needs

Required Qualifications

• Ability to drive sales with enthusiasm and according to the Bobs Way
• Ability to handle concerns in a positive environment
• Ability to build relationships
• Proven analytical and problem solving skills
• Ability to work within a Team
• Ability to lead a Team
• Ability to present product in a retail environment
• Excellent listening skills
• Proven ability to achieve goals

Preferred Qualifications

• Customer Service experience
• Commission Sales experience

Physical Requirements

• Able to sit walk stand bend stoop kneel reach twist push pull climb balance crouch push and handle and move items weighing up to 25 lbs. without assistance
• Ability to move throughout all areas of stores
• Move objects up to 50 lbs. with or without reasonable accommodations
• Stand or sit continuously to perform job functions

It is policy of Bobs Discount Furniture Inc. to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race religion color sex age national origin disability pregnancy citizenship veteran or military status or any other protected status in accordance with federal state or local law.

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