Customer Care Coordinator
Customer Care Coordinator
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Customer Care Coordinator
Vaughan ON
$70K$75K
Job Responsibilities
Full time position working in the Customer Care Department reporting to the Customer Care Manager
Interacting with purchaser/homeowners/customers from marketing pre launch point of firm sale through to the warranty period 7 years) responding to their questions and providing them with an appropriate response / solution through phone or email
Send out touch points correspondence to customers/Meet at Decor
Generate PO and Back charges for trades as required
Manage outlook calendar for customer care Technicians for appointments
Identifying and assessing the customers needs to achieve satisfaction
Building sustainable relationships of trust through open and interactive communication
Handling complaints providing appropriate solutions and alternatives within the time limits and following up to ensure resolution by phone email and social media within 24 hours
Handling Tarion 30 day 1 year 2 year and MSD forms and related documentation re deficiencies and conciliations
Interacting with trade partners and scheduling deficiency repairs with the customers
Using the Pass and Newstar programs to enter deficiencies
Checking the Tarion portal daily upload Tarion forms to Pass or Newstar
Deal with customers from point of firm sale to 27 years
(Schedule and book PDI with the customer)
Review outstanding aging weekly and making sure deficiencies are not going over the Tarion 120 day limit
Work closely with sales dcor service techs site supervisors and other internal departments
Provide reports to manager weekly
Mandatory rotation to answer Emergency/After hours phone
Skills / Attributes Required
Proven customer support experience and Tarion knowledge
Going the extra mile to engage customers
Being open to broadening the scope of the above duties over time
Being able to multitask
Strong phone/email contact handling skills and active listening
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively and work under pressure
Patience positive attitude attention to detail
Peopleoriented
Negotiating for a winwin solution
Be available for site visits Tarion seminars meet and greets homeowner functions and overtime if required this job position and responsibility can change over time.
Additional General Responsibilities
All employees will respect the privacy rights of customers and not disclose any personal information to third parties without appropriate approval.
All employees will respect the Employers dress code/uniforms and policies concerning conduct as amended from time to time.
Each employee acknowledges that any information obtained concerning the Employers business operation may be confidential and they shall not disclose any such information without the Employers prior written consent.
Regardless of the title or description of duties set out above or explained in any job interview or communication each Employee acknowledges and agrees that the Employer may change modify delete expand or vary any or all components of the above description or the title thereof or may re assign them within the Employer organization or related entities provided that any job requirement is lawful and one for which the Employee is legally trained or entitled to undertake.
Work Hours are Monday to Friday 9:00am to 5:00pm (one hour for lunch rotation)
TSSHP
#LITS1
Vaughan ON
$70K$75K
Job Responsibilities
Full time position working in the Customer Care Department reporting to the Customer Care Manager
Interacting with purchaser/homeowners/customers from marketing pre launch point of firm sale through to the warranty period 7 years) responding to their questions and providing them with an appropriate response / solution through phone or email
Send out touch points correspondence to customers/Meet at Decor
Generate PO and Back charges for trades as required
Manage outlook calendar for customer care Technicians for appointments
Identifying and assessing the customers needs to achieve satisfaction
Building sustainable relationships of trust through open and interactive communication
Handling complaints providing appropriate solutions and alternatives within the time limits and following up to ensure resolution by phone email and social media within 24 hours
Handling Tarion 30 day 1 year 2 year and MSD forms and related documentation re deficiencies and conciliations
Interacting with trade partners and scheduling deficiency repairs with the customers
Using the Pass and Newstar programs to enter deficiencies
Checking the Tarion portal daily upload Tarion forms to Pass or Newstar
Deal with customers from point of firm sale to 27 years
(Schedule and book PDI with the customer)
Review outstanding aging weekly and making sure deficiencies are not going over the Tarion 120 day limit
Work closely with sales dcor service techs site supervisors and other internal departments
Provide reports to manager weekly
Mandatory rotation to answer Emergency/After hours phone
Skills / Attributes Required
Proven customer support experience and Tarion knowledge
Going the extra mile to engage customers
Being open to broadening the scope of the above duties over time
Being able to multitask
Strong phone/email contact handling skills and active listening
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively and work under pressure
Patience positive attitude attention to detail
Peopleoriented
Negotiating for a winwin solution
Be available for site visits Tarion seminars meet and greets homeowner functions and overtime if required this job position and responsibility can change over time.
Additional General Responsibilities
All employees will respect the privacy rights of customers and not disclose any personal information to third parties without appropriate approval.
All employees will respect the Employers dress code/uniforms and policies concerning conduct as amended from time to time.
Each employee acknowledges that any information obtained concerning the Employers business operation may be confidential and they shall not disclose any such information without the Employers prior written consent.
Regardless of the title or description of duties set out above or explained in any job interview or communication each Employee acknowledges and agrees that the Employer may change modify delete expand or vary any or all components of the above description or the title thereof or may re assign them within the Employer organization or related entities provided that any job requirement is lawful and one for which the Employee is legally trained or entitled to undertake.
Work Hours are Monday to Friday 9:00am to 5:00pm (one hour for lunch rotation)
TSSHP
#LITS1
Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere
Canada
International Offices
Required Experience:
IC
Employment Type
Full Time
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