Care Executive - Lubbock TX
Care Executive - Lubbock TX
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Salary Not Disclosed
1 Vacancy
Job Description
Love your Mondays again!
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nations fastestgrowing fiberoptic powerhouses Welcome to Metronet and Vexus where we dont just build networks; we build communities.
Recently Metronet acquired Vexus and effective January 1 2025 all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
Care Executive
As a Care Executive you will be instrumental in providing quality customer service and superior attention to our Residential customers and the needs of the Metronet retail store operations. Our Care Executives are the face and voice of Metronet for our residential customers and potential residential customers in answering any questions/concerns that they might have around our service and products. Those interactions will include but arent limited to answering questions regarding billing sharing with our customers and potential customers more about our products and services as well as ensuring that each customer has the exceptional customer service experience that they have come to expect (and deserve) from Metronet.
ESSENTIAL JOB FUNCTIONS:
Provide strong understanding and enthusiasm around technology especially around MetroNet products and services. Maintain detailed sales product knowledge including competitive information.
Provide superior customer service with all customer interactions. Evaluate customers potential product needs and make appropriate recommendations.
Utilize retention techniques to proactively retain existing customers from canceling service.
Meet or exceed sales quotas in an accountabilitybased culture.
Manage store inventory process equipment transactions and handle high volumes of payment activity with a focus of maximizing the customer experience.
Work in a fast pace highvolume environment.
Other duties and responsibilities as assigned.
JOB QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent
13 years related experience
Sales and customer service experience required
Excellent verbal and written communication skills
Demonstrated ability to showcase your Customer Service Initiative and ProblemSolving competencies
Employment Type
Full Time
