Customer Service Executive
Customer Service Executive
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Urgently Hiring!!!
Job Title: Customer Service Executive
Location: Area 11 Abuja
Salary: 237500 Gross Monthly
Industry: Sports Betting / iGaming
Experience: 1–3 years
Key Responsibilities:
- Respond promptly to customer inquiries via chat phone email and social media.
- Resolve customer complaints efficiently and professionally.
- Assist users with account setup deposits/withdrawals and general bettingrelated queries.
- Escalate technical issues to the platform or IT team and follow up on resolutions.
- Maintain uptodate knowledge of platform features promotions and betting rules.
- Record customer interactions and feedback for reporting and improvement purposes.
- Provide a seamless customer experience and ensure satisfaction at all touchpoints.
Requirements:
- 1–3 years of experience in a customer service role preferably within the betting or fintech space.
- Strong communication and interpersonal skills.
- Good understanding of sports betting platforms odds and common user issues.
- Techsavvy with basic troubleshooting abilities.
- Ability to work flexible shifts including weekends and evenings.
- Calm patient and solutionoriented approach to customer engagement.
Interested and qualified candidates should send their CVs to using the Job title as the subject of the mail.
Employment Type
Full Time
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