Customer Success Manager
Customer Success Manager
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 23 - 33
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Customer Success Manager Latin American Market
Duration: Permanent
Location: North America Chicago Los Angeles or New York
The role is responsible for renewing contracts and growing spend commitment from within a Getty Images customer base comprised of Spanishspeaking Latin American clients as well as Englishspeaking North American clients. You handle all aspects of the contract renewal process from successful onboarding to ensuring adoption/usage/consumption proactively solving issues teeing up and completing the renewal/upgrade and more. You will conduct customer performance reviews through discovery conversations renewal negotiations and closure. You delight in deep discovery and solutionselling. Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle including price and contract quotations solicitation inquiries negotiation and problem resolution. Salesforce is used for entering orders tracking information gathering troubleshooting and research.
The Customer Success team works to maximize the lifetime value ofour unassigned annual subscribersby positioning premium Getty Images products as solutions to customer challenges and managing renewals.
Your Next Challenge:
- Follows up on all assigned/designated contract renewal opportunities in both Spanishspeaking Latin American market as well as Englishspeaking North American market.
- Handles all aspects of the renewal process from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients needs yet increase efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
What Youll Need:
- Desired 3 years shown experience in this field
- Fluent English and Spanish both written and spoken.
- Experience consistently meeting or exceeding sales targets.
- Experience with enterprise/solution selling
- Ability to grow and lock in revenue of client base of assigned accounts.
- Skills to sell and upsell growing customer retention and underpenetrated accounts.
- Ability to grow the number of users/contacts and build rapport to understand their business direction and short/mediumterm needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- The successful candidate demonstrates a strong sense of urgency time management deep discovery to identify new and bigger solutions overcomes objections of price and competition problemsolving and has persuasive presentation skills.
$23 $33.50 an hour
The starting salary range for this position at the time of posting is USD $23.00 to USD $33.50 per hour. Getty Images has different ranges in different locations within the US and this range represents the starting base pay hourly range and does not include commission. Actual compensation will depend on factors including but not limited to: qualifications geographic location skills experience certification business needs performance and level of responsibility along with the requirements of the position. The company reserves the right to modify this pay range at any point in the future. Getty Images is committed to the health and wellbeing of its employees and benefits for fulltime permanent employees may include participation in the company incentive program equity and benefits package which is inclusive of medical dental vision 401(k) match paid company holidays and time off and paid parental leave. Visit our career site to learn more about our career opportunities and Diversity & Inclusion commitments.
Theres a story in every picture a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator our three brandsGetty Images iStock and Unsplashoffer a full range of content solutions to meet the needs of any customer whatever their size location or budget. Whether the goal is commercial or philanthropic revenuegenerating or societychanging marketdisrupting or headlinedriving our visuals help any brand business or organization communicate more effectively with their target audience and urge them to action. In other words we know how powerful an image or video can beand that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally which means were dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust transparency and care. We actively reject biased behavior and are inclusive of different voices perspectives and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely so that all employees can achieve balance between commitments to the company and health and wellbeing in our lives. We value the importance of rest and recovery ranging from companypaid holidays to time away from work.Our flexible time off policy is above industry standard. We offer premier benefits with options including abovemarket competitive medical dental vision health plan savings accounts life and disability plans global employee assistance programs legal pet home and auto coverage at preferential group rates and discounts as well as retirement and financial education and tools. Fulltime employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire.
Getty Images Holdings Inc is a publicly traded company and its common stock is listed on the New York Stock Exchange under the symbol GETY. You may be eligible to participate in our Employee Stock Purchase Plan which allows employees to purchase company stock at a 15 discount to market.
Our employees growth development belonging and engagement are important investments. We offer learning experiences ranging from leadership development diversity and inclusion training mentoring programs a high potential program and professional and skills development. We prioritize staying connected in our hybridworking world and encourage participation in global morale events and local gatherings as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount and our open and transparent culture means youll have direct access to experts and senior leaders via open forums all hands and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive mutually respectful environment that celebrates diversity. We seek to hire based on merit competence performance and business needs. Getty Images is an equalopportunity employer.
All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
Manager
Employment Type
Full-Time
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