Financial Counsellor
Financial Counsellor
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$ 46 - 46
1 Vacancy
Job Description
About Ngwala
Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.
Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal and Torres Strait Islander people to apply for this role and others as they become available.
About the Role
The primary purpose of this position is to increase access to financial counselling services and support for people experiencing financial hardship where mortgage or renting stress is a contributing factor
Services will include:
- Financial counselling advice and education including financial assessment and planning
- Budgeting and financial literacy education
- Debt negotiation and management
- Assistance with applications for financial assistance programs
- Referrals to other Ngwala Willumbong services if required
- Referrals to external services if required
The Financial Counsellor will work closely with our existing teams including our AOD and Mental Health Counsellors to provide holistic support to clients. This will integrate financial counselling with our existing services providing a comprehensive response to the complex needs of our clients.
Key Responsibilities
- Develop a clear service model and protocols for integrating financial counselling with existing services.
- Develop a client engagement strategy including outreach and marketing activities to promote the service.
- Establish a client feedback mechanism to inform service improvements and increase client satisfaction.
- Offer flexible service delivery options such as telephone or videoconferencing to increase accessibility.
- Establish regular communication and collaboration between other service teams and programs to ensure a seamless client experience.
- To work with creditors to waive or defer debts where reasonable reducing the financial burden on clients and improving their financial stability.
- Provide training and support for existing staff to ensure they understand the financial counselling service and can make effective referrals.
- Develop a comprehensive client management system to collect data that will assist in tracking client progress and report on service outcomes.
- Regularly review and analyse data to inform service improvements and decisionmaking.
- Ensure that services are designed in a culturally aware manner and leverage existing relationships both internally and externally to ensure that multiple referral pathways are developed and maintained.
Skills & Experience
- Ability to engage with people and develop trusting relationships
- Demonstrated knowledge of life pressures faced by disadvantaged people in community
- Demonstrated understanding and knowledge to implement appropriate procedures and strategies to deal with crisis situations
- Strong communication skills
- Analytical abilities to assess financial situations
- Empathy to understand clients challenges
- Negotiation skills to work with creditors
- Knowledge of financial laws and regulations and the ability to create personalized budget plans and debt management strategies.
- Literacy and Numerical Competence
- Advanced Computer Skills including Microsoft Office
- Attention to detail
- Certifications in Financial Counselling and/or relevant experience will be highly regarded
Mandatory Requirements
- Current Victorian Drivers License
- National Police Certificate (no older than 3 months).
- Victorian Employment Working with Children Check
What We Offer
- Part Time role 0.8 FTE)
- SCHADS Social & Community Level 4
- NFP Salary Packaging Benefits up to $15900
- An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
- A supportive and culturally inclusive work environment.
How to Apply
If you are passionate about supporting individuals on their recovery journey and promoting cultural safety we would love to hear from you. Please provide the following:
- A cover letter outlining why you would be a great fit for this role
- A resume which outlines your educational and employment background
For further information please contact
*Shortlisted candidates will be required to submit preemployment checks including a Police Check (no older than 3 months) Victorian Employment Working with Children Check Health Declaration and/or a medical check as well as right to work in Australia Check.
Required Experience:
IC
Employment Type
Part-Time
