Engineer Application Support
Engineer Application Support
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperaturesensitive goods throughout the cold chain. And we bring comfort to people globally. Bestinclass engineering design and manufacturing combined with categoryleading brands in compression controls software and monitoring solutions result in nextgeneration climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Key Responsibilities
Description of duties & activities
1
New Product Qualification
- NBOs Of AC Integrated solutions Refrigeration Heat Pump & Flow For North West & East India
- Share technical documentation required by customer
- Discussion of test plan & samples
- Coordinate with sales for samples & delivery
- Coordinate with Customer for sample evaluation / qualification
- Address pilot production & post field testing issues
2
Handling Customer Issues Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues
- Updation of customer issues in oracle service portal
- Discussion / visit to customer to understand the issue
- Share inputs to customer for resolution after talking to plant / engineering
- If needed arrange compressor for tear down & share findings
- Coordinate with plan / engineering / customer to plan action for resolution
- Coordinate with plant if any mfg related issues reported & arrange for CAPA
3
Training To Customers On Compressor Applications
- Prepare a training calendar & identify target customers
- Address customer training request & understand the need
- Prepare the training material & deliver the training
4
Cold Chain Design Support Based on Sales team / Customer Input
- Get inputs from Sales / Team / Customer for heat load calculations
- Calculate the heat load based on input received on application & share report
- Selection of system components like condensing unit / expansion valve etc
5
- Assist Sales / Mktg By sharing inputs on Technical documentation for Customer
Education and Professional Qualifications:
B.E. Mechanical M Tech Thermal Would Be Preferred. With Exposure To HVAC electronics
Requirements and Attributes:
- Should Be From Air Conditioning / Refrigeration Indistry
- Should Have hands On experience In HVAC System Testing Or Service
- Person With System Engineering Testing Service & Technical Support Activity background
- Good Communication Skills Sets Written / Oral
- Leader Ship Skill sets Mentoring team Working
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal to make the world a better place. We invest in the endtoend development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity Equity & Inclusion
At Copeland we believe having a diverse equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed heard respected and valued for their experiences ideas perspectives and expertise. Ultimately our diverse and inclusive culture is the key to driving industryleading innovation better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Employment Type
Full-Time
