Senior Medical Receptionist
Senior Medical Receptionist
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Job Description
Title: Senior Office Specialist
Salary: $18.29 per hour
Supervisor: Office Manager
Status:FullTime NonExempt 40 hours weekly
Schedule & Locations:
Highland Behavioral Health Center
7 Park Lane Highland NY 12528
- Tues Thurs 9:30am 6:30pm
- Mon Fri 8:30am 5:30pm
Ellenville Behavioral Health Center
50 Center Street Ellenville NY 12428
- Wed 9:30am 6:30pm
Schedules canvary based oncenter coverage needs.Office Specialists may be required to provide coverage in other centers as needed. Our centers are in Dutchess and Ulster Counties.
Position Summary:
This position provides clerical support to the Behavioral Health Office Manager. The Senior Office Specialist will support the Office Manager according to the Behavioral Health office needs. The Senior Office Specialist will perform several clerical duties following policy and procedures with most independent judgment being exercised while performing and overseeing reception type duties. This position does not supervise other employees but may direct the work of interns temporary employees and other Office Specialists. This position will report directly to the Office Manager.
Job Requirements:
- Graduation from high school or possession of a high school equivalency diploma.
- Two 2 years of fulltime clerical work experience in the behavioral health field while directly or indirectly supervising staff.
- Experience with Microsoft Suite including Outlook Word Teams and Excel.
Other Requirements:
- Comfortable working with a diverse range of individuals.
- Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.
Knowledge Skills & Abilities:
- Knowledge of grammar spelling punctuation and required formats necessary to recognize and correct such errors in correspondence records and reports.
- Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
- Knowledge of office practices necessary for interacting with staff and the public processing workflow and filing and retrieving information.
- Knowledge of arithmetic to verify calculations and report on work activities.
- Ability to learn and work within procedures and guidelines.
- Ability to provide basic information and direction to clients public and others.
- Ability to collect and record fees.
- Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Office Manager of relevant clinical and administrative issues; consult appropriately; actively support program goals system improvements and changes.
- Meticulous attention to detail with the ability to multitask.
Benefits:
- Medical dental and vision coverage.
- 403(b) retirement plan with employer match up to 5.
- Generous paid vacation holiday sick and personal time package 2 weeks vacation in first year 13 paid holidays per year 12 sick days per year and 4 personal days per year).
- Access to Family Services Compassionate Leave Programwhere employees can donate/receive unused time off.
- Group term life and longterm disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
- Supplemental insurance through Aflac.
- Employee assistance program (EAP).
- Pet insurance.
Our Mission:
Family Services brings people together to find the support they need improving their lives and communities and building a stronger safer Hudson Valley.
Our Values:
Compassion Extending empathy and understanding to others.
Integrity Being honest and dependable.
Hope Believing in the strength of the human spirit and heart to emerge and thrive when faced with a challenge.
Diversity Promoting a vision of community comprised of wideranging assets.
Respect Treating all individuals with dignity and without judgement.
Community Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
Justice Promoting social and economic equity and fairness.
Quality Aspiring for excellence in every aspect of our work.
The following duties are indicative of the level and types of activities performed by this position. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.
Essential Duties and Responsibilities:
- Reports and consults with Office Manager regarding the daily function of Behavioral Health Center office.
- Disseminates information to Office Specialists under the Office Managers supervision.
- Makes administrative decisions when Office Manager is unavailable.
- Answers and screens telephone calls.
- Refers individuals and agencies to appropriate staff.
- Responds to complaints by referring individuals to the appropriate staff member.
- Creates supply purchase orders.
- Performs office duties such as scheduling checking clients in and out of the Behavioral Health Centers.
- Collects fees accurately records fee collection including copayments deductibles and invoice payments.
- Creates and makes deposits.
- May provide general support to visitors.
- Updates reports spreadsheets and folders as needed.
- Coordinates with IT or electronic health record team for issues.
- Makes administrative decisions when Office Manager is unavailable.
- Performs accurate data entry.
- Makes reminders calls each day to clients and notes correctly in the EHR the contact.
- Provides clients with accurate routine information concerning procedures and services provided by the Behavioral Health Centers.
- Refer callers to appropriate staff and takes detailed messages.
- Responsible for Electronic Health Record (EHR) training of office staff and ongoing support
- Reviews records and documents for completeness compliance with standards for accuracy.
- Scans and files records and documents in accordance with guidelines.
- Sends missed appointment letters and clinical correspondence to clients and agencies as requested.
- Completes required agency trainings.
- Updates demographics
- Blocks clinical schedules.
- Ensures that client information is always confidential and secure in accordance to HIPAA regulations
- Maintains operations by following policies and procedures reporting needed changes.
- Provide compassionate service to clients while calmly managing client communication filing and answering telephones. Clients should be treated as people rather than a number in a file.
- Ability to use discretion while working with sensitive information.
Schedules canvary based oncenter coverage needs.Office Specialists may be required to provide coverage in other centers as needed. Our centers are in Dutchess and Ulster Counties.
#INDBH
Family Services Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact
Family Services is an equal opportunity employer. We follow federal state and local laws prohibiting discrimination in hiring and employment.
Must be authorized to work in the United States without work sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
