Deskside Supports

Join HTech Supports a leader in the Technology Information and Internet industry as a Deskside Support professional. Founded in 2013 we have been committed to organic growth and technological excellence providing services across more than 50 countries. As part of our team youll work alongside our skilled engineers and approved service partners to deliver exceptional deskside support to our diverse clientele. At HTS we value growth hard work leadership mutual respect performance reliability social responsibility teamwork and trust. Our mission is to ensure clients remain at the forefront of technological advancements through comprehensive digital transformation services. Be part of a dynamic environment where your expertise will contribute to innovative solutions in areas like datacenter management unified collaboration and wireless communications. If you are driven by a commitment to excellence and thrive in a collaborative setting we invite you to apply and help us continue our journey of success and innovation.

Tasks

• Provide technical support and troubleshooting assistance to endusers for hardware software and networkrelated issues.
• Install configure and maintain desktops laptops and peripheral devices to ensure optimal performance and functionality.
• Collaborate with IT teams to resolve complex technical issues and implement solutions that enhance user productivity and satisfaction.
• Document and track service requests incidents and resolutions in the companys ticketing system to maintain accurate records and improve service delivery.
• Assist in the deployment and management of software updates patches and security measures to safeguard company assets and data.

Requirements

• Bachelors degree in Information Technology Computer Science or a related field.
• Proven experience in deskside support or a similar technical support role.
• Strong problemsolving skills and the ability to troubleshoot hardware and software issues effectively.
• Excellent communication skills with the ability to provide clear and concise technical guidance to nontechnical users.
• Ability to work independently and as part of a team demonstrating reliability and a strong work ethic.

Benefits

It is a freelance position offering competitive pay with allinclusive compensation.

Join HTech Supports as a Deskside Support and be part of an innovative team driving digital transformation in over 50 countries. Elevate your career with us!