Chief Operating Officer Financial Technology
Chief Operating Officer Financial Technology
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Work Schedule: Hybrid
The company is seeking to hire an experienced Chief Operating Officer who will play a pivotal role in scaling and optimizing the company s operations across all business units and subsidiaries. S/he will lead the of the company s strategy streamline daytoday activities and oversee endtoend business operations ensuring high performance compliance and customer satisfaction.
This role requires handson crossfunctional leadership expertise ideal for a seasoned operator who thrives in complex regulated environments and is passionate about building highperforming teams and scalable infrastructure.
Key Responsibilities:
Strategic Leadership & :
Translate strategic business goals into operational plans aligned with
regulatory standards and market opportunities.
Lead crossfunctional strategic initiatives to enhance customer acquisition
Liquidity management FX margin optimization and operational efficiency.
Drive business transformation and innovation through technology adoption
and operational restructuring.
Operational Excellence & Efficiency:
Build and scale the company s core operational engine to support
transaction volumes global remittance flows and onboarding velocity.
Design and implement bestinclass SOPs business process automation
performance dashboards and realtime reporting.
Improve operational resilience reduce risk exposure and enhance timetomarket for products and services.
Regulatory & Risk Governance:
Oversee operational compliance with local and international licensing bodies including IMTO MSB CBN FCA NDIC etc.
Collaborate with Legal Risk and Compliance teams to implement robust control mechanisms AML policies and KYC governance.
Lead regulatory audit readiness and interface with financial institutions and regulatory agencies.
People & Culture Leadership:
Build coach and retain highperforming teams across Operations Customer Support Treasury Payments and Infrastructure.
Foster a performancedriven culture rooted in accountability inclusion transparency and innovation.
Develop succession plans and talent development frameworks to support scale and sustainability.
Customer Success & Experience:
Design and execute strategies to deliver a seamless and secure customer journey across all touchpoints onboarding KYC support payments and settlements.
Lead oversight of call center operations customer resolution frameworks and feedback mechanisms.
Leverage insights and data analytics to improve service delivery and client satisfaction.
Requirements
Bachelors degree in business administration Finance Economics or related field; MBA or relevant postgraduate qualification is an advantage.
Minimum of 15 years of experience with at least 5 years in a senior operations or strategic leadership role in Fintech Payments Banking or FX.
Deep understanding of crossborder payment ecosystems licensing regimes (e.g. IMTO MSB) and treasury operations.
Demonstrated success leading multimarket operations managing distributed teams and working with regulators.
Strong experience with compliance audit and risk frameworks within regulated industries.
Exceptional analytical problemsolving and stakeholder management skills.
Strong leadership presence with the ability to build alignment and influence at all levels.
Benefits
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
