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The Toronto Business Development Centre (TBDC) is Canada s first business incubator that has helped 9000 local and international entrepreneurs succeed for more than three decades. Being a designated entity for Canada s StartUp Visa (SUV) program TBDC also targets international entrepreneurs who are looking to build innovative businesses in Canada.
As an incubator that seeks to drive value TBDC continues to look for opportunities to help startups establish grow and scale by enhancing its suite of resources and business services that aid highpotential startups to go to market and scale.
Job Overview:
As the Office administrator you will wear multiple hats assisting in administrative tasks office organization lead generation social media engagement and program support. This role is ideal for a proactive selfstarter who thrives in a fastpaced environment and enjoys contributing to a company s growth while fostering a strong community.
Job Duties and Responsibilities:
Client Administration & Experience
Serve as the primary liaison for TBDC clients addressing inquiries and resolving concerns professionally.
Oversee client onboarding processes including contract completion office setups and orientation.
Monitor and enhance client satisfaction through feedback collection and proactive problemsolving.
Collaborate with internal teams to provide seamless and exceptional client experiences.
Office Management & Administration
Ensure TBDC s office spaces and facilities are wellmaintained and operational.
Manage office supplies equipment and vendor relationships to support daily operations.
Develop and implement administrative systems to improve efficiency and productivity.
Oversee scheduling and calendar management for meetings events and client engagements.
Troubleshoot officerelated issues including IT and facility maintenance concerns.
Maintain an uptodate access card list and employee directory list updated with new hires departures and changes
Maintain a checklist of assigned office equipment and track returns.
Assist employees with officerelated IT concerns and escalate issues as necessary.
Event support and purchasing
Qualifications & Skills
Postsecondary diploma in Business Administration Office Management or a related field
35 years of administrative or office support experience
Exceptional organizational and multitasking skills
Strong communication and interpersonal skills focused on delivering excellent client and stakeholder experiences
Proficiency in office software including MS Office and CRM tools (Zoho).
Ability to perform under pressure with professionalism and composure
Full Time