Production Support Engineer
Production Support Engineer
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Production Support Engineer
Experience Required: 3 Years
Shift Timing: 5:00 PM to 2:00 AM IST (EST Shift)
Job Overview:
We are seeking a highly motivated and skilled Production Support Engineer with at least 3 years of experience in Production Support projects. The ideal candidate should be comfortable working in a dynamic fastpaced environment and have experience with monitoring and support tools such as ServiceNow JIRA DataDog Splunk or similar. The role requires strong problemsolving skills effective communication and the ability to work collaboratively with other teams to ensure the seamless operation of production systems.
Key Responsibilities:
- Provide production support by monitoring and troubleshooting application performance and incidents.
- Utilize ServiceNow JIRA and support tools to manage and track incidents requests and changes.
- Collaborate with crossfunctional teams to resolve production issues efficiently and effectively.
- Proactively monitor system alerts and resolve any productionrelated incidents within established SLAs.
- Participate in root cause analysis and provide resolutions to minimize system downtimes.
- Maintain and improve operational processes to ensure high system uptime and availability.
- Document all incidents and troubleshooting steps taken for future reference.
- Work with DataDog Splunk and similar tools for system monitoring log analysis and incident resolution.
- Collaborate with internal teams for continuous system improvements and feature rollouts.
- Provide periodic and adhoc reports on production system health and performance.
Requirements
Qualifications:
- 3 years of experience in Production Support or related roles.
- Handson experience with ServiceNow JIRA and other support tools.
- Knowledge of monitoring and log analysis tools such as DataDog Splunk or similar.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Ability to handle highpressure situations and prioritize tasks effectively.
- Willingness to work in the EST shift 5:00 PM to 2:00 AM IST).
Benefits
Company Standard Benefits.
Production Support
Employment Type
Full Time
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