Associate Systems Engineer
Associate Systems Engineer
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Job Description
We are seeking a detailoriented System Engineer to :
Administer and configure Jira Confluence and other Atlassian tools when needed.
Manage user access permissions and group configurations.
Implement and maintain workflows automations and integrations.
Install configure and manage Atlassian plugins.
Monitor system health performance and troubleshoot issues.
Support migrations upgrades and system maintenance.
Support ServiceNow integrations with other enterprise tools.
Troubleshoot incidents and service requests related to the platform.
Key Responsibilities
User Access Management
- Create and manage Jira user accounts ensuring appropriate access levels and roles are assigned.
- Implement monitor and update permissions schemes groups projects and roles to align with organizational structures and requirements.
- Perform periodic audits of user access to ensure compliance and up to date user management.
Support & Troubleshooting
- Provide prompt support to users facing accessrelated issues role adjustments permission conflicts.
- Act as the primary point of contact for accessrelated queries and incidents of Jira.
Integration & Collaboration
- Work with project administrators if they need any support.
- Coordinate with other tool administrators (e.g. Confluence Bitbucket) to manage integrated access requirements.
System Maintenance
- Assist in system upgrades plugin installations as they relate to user access and permissions.
- Monitor Jira usage to identify and resolve accessrelated anomalies or conflicts.
Qualifications :
Education
- Bachelors degree in information technology Computer Science or a related field (or equivalent experience).
Preferred Skills
- Handson experience managing user access and permissions in Jira.
- Strong understanding of Jiras permission schemes roles and group management.
- Familiarity with Jira Software and Jira Service Management.
- Excellent troubleshooting skills for resolving access and permissionrelated issues.
- Basic knowledge of IT security practices and user management policies.
- Jira certifications (e.g. Atlassian Certified Jira Administrator) will be added advantage
- Familiarity with tools for auditing and reporting access activities.
- Strong knowledge of Jira workflows scripting (JavaScript) API integrations and plugin management business rules scripts UI policies)
- Familiarity with ITSM processes automation and integrations.
- Knowledge of SSO SAML LDAP and security configurations.
- Ability to work independently and in a collaborative environment.
Soft Skills
- Strong organizational and documentation skills.
- Excellent communication and customer service skills.
- Ability to handle sensitive user data with confidentiality and integrity.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
