System Administrator
System Administrator
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Job Description
Position Summary:
The Systems Administrator is a member of the Facilities Business Operations Center at Vanderbilt University and is a key contributor with shared responsibilities for supporting all the systems used by Facilities. This individual part of the systems administrators team for the Facilities systems. Reporting to the Systems Manager this person will support troubleshoot handle configuration development testing and training for Facilities systems in support of Facilities Maintenance and Operations (VUMO) and Finance divisions. This person will also assist the team in quality control of facilities work order asset and space data. The systems administrators function in a technical role and are also expected to provide excellent customer service to Facilities leadership and individuals internal to Facilities as well as to Vanderbilt University faculty students staff and community members.
About the Work Unit:
The Facilities Systems team provides technology support for Facilities including VUMO Planning Design & Construction Real Estate BOC and EHS&S. We support the construction management system (eBuilder) enterprise work management system (ReADY & AiM) GIS mapping and other systems for operations support.
Facilities annual budget exceeds $100 million in operating expenses and includes over 400 employees. Facilities manages major capital project expenditures totaling $125 million annually and facility renewal replacement and large maintenance project expenditures totaling $20 million annually. The Facilities Business Operations Center provides support to the entire Facilities department specifically in regard to the areas of Finance Employee Relations Systems Contracts and General Administration
Duties and Responsibilities:
AiM and ReADY support AiM is an integrated work management system that generates work orders and manages space assets and keys. AiM includes robust reporting functionality for work orders asset status and space details. ReADY is the customer facing front end to AiM offering a clean modern graphical user interface to service requesters.
eBuilder support eBuilder is cloudbased construction management software used to support project delivery for the universitys capital plan deferred maintenance and minor projects. The system is used by internal Facilities staff other departmental staff at Vanderbilt and external vendors on their specific projects.
- Provide support for all issues; troubleshoot of our instance of the application including the database workflows and financial backend data processing.
- Generate specifications for systemmodifications as needed.
- Administer configurationtesting/changes. An important function of the position is to review configuration requests and ascertain the technical feasibility of the change and associated downstream system implications. Once the change is approved testing is crucial with system change management fundamentals in mind.
- Maintain security of systemdata. Systems patching is required several times a year as well as internal reviews of data integrity and system security.
- Manage permissions/access tosystem.
- Develop and maintain appropriate process documentation
- Develop and maintain training material for users. Push materials to the Facilities website.
- Provide excellent responsive customer service to all internal and external customers
- Use technology and creativity to solve problems presented by Facilities leadership.
- Monitor user group listservs for ideas of how other higher ed teams leverage AiM/ReADY and eBuilder to solve operational problems. Bring these ideas to the team for discussion.
- Understand use of and create procedures functions and triggers to streamline database operations.
- Troubleshoot system errors.
- Create and maintain custom database tables and database views.
- Facilitate vendor (AssetWorks and Trimble) support.
- Develop reports as needed to support VUMO staff and leadership.
Other Systems Support
For the following systems application level and some hardwarelevel support is provided both during and after regular business hours. Application maintenance including planning and supporting vendor upgrades configuration troubleshooting testing and monitoring is handled by this team position.
- WebCTRL (building automation system)
- Metasys (building automation system)
- BDX (data warehouse and graphical representation of data)
- MuNet (electric meter management)
- Encelium (lighting control)
- Lutron (lighting control)
- Traka (physical key control similar to a vending machine for keys)
- Fuel Focus/FuelDrive (fuel management for fleet)
- SCADA (electric grid management)
- Powerhouse control system (management of powerhouse equipment)
Supervisory Relationships:
This position does not have supervisory responsibilities. This position reports administratively and functionally to the Systems Manager.
Experience and Education:
- A bachelors degree isrequired.
- A bachelors degree in computer science or related technology is stronglypreferred.
- At least six months experience supporting systems isrequired
- Five years experience in system support ispreferred.
Skills and Certifications:
- Ability to write and debug SQL and javascript is preferred.
- Database administration skills are preferred.
- Windows/Linux server administration skills are preferred.
- Experience with open source report writing software such as BIRT is preferred.
- Experience with business intelligence software for reporting is preferred.
- Strong troubleshooting and problemsolving skills are required.
- Ability to foster a highly collaborative work environment and work effectively across multiple campus departments and organizations in the adoption utilization and support of software is required.
- Strong verbal written and interpersonal skills is required.
- Ability to independently organize and prioritize work across multiple assignments is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
