Customer Care Manager
Customer Care Manager
Posted on :
08-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.
Our Global Privacy UX Solutions are designed to solve todays data privacy challenges such as multiregulation consent management privacy governance and the need to provide selfservice user privacy journeys supercharged by flexible integrations highgrade security standards and premium support services.
Thousands of companies work with Didomi to collect billions of consent and preference data points monitor vendor and tracker activity reduce compliance risk and engage their users with highly personalized privacyfirst experiences that build trust and loyalty.
We are currently looking for a Customer Care Manager to start in May 2025 ideally.
Customer education is a strategic business function of onboarding engaging and retaining new and existing customers to achieve maximum value.
As Customer Care Manager you will play a vital role as the first point of contact and the solution provider of our customers. You will be our ambassador!
Your responsibilities
- Maintain a very high level of customers satisfaction to improve retention and renewal
- Care and train our customers while they onboard and learn how to navigate our platform
- Answers daily customers questions when theyre using the platform
- Closely collaborate internally with customerfacing teams and Product Marketing teams
Train our customers to make them product experts both in terms of compliance and platform usage in order to maximize their adoption of the product
Interact with customers and understand their needs in order to optimize their use of our solutions
Troubleshoot issues reported by customers by suggesting workaround and intelligent solutions to fit with our customers needs
Work with the Account Management Team and provide them with all the necessary information for the followup
Work with our Account Executives to manage client expectations and ensure that you have all necessary information for a smooth transition
Simultaneously manage the onboarding process for a portfolio of new customers
Onboard and help our customers to deploy and implement our solutions for the first time through demo and call sessions
Improve the quality and the time of the onboarding process to improve the Time to First Value
Answer in a reactive and efficient manner level 1 incoming requests by chat and/or mail (information and resolution)
Escalate customers issues when necessary (to the L2 support or management)
Contribute to the continuous improvement of the teams procedures : automatic emails ondemand video training
Represent customers internally by communicating their feedback to our Product team especially
Create and/or update internal and external documentation (user guide FAQ videos tutorials webinars) with our Content team
Your profile
- 3 year experience in a similar position
- Fluency in French and English. Another language like Spanish Italian or German would be appreciated
- Knowledge of HTML CSS and/or JSON (and JavaScript) is a plus
- Excellent verbal and written communication skills
- Problem solver rigorous and empathic character
- Pedagogy and patience are part of your qualities you know how to adapt to your interlocutors and love to help
- You like to work in dynamic environments and fastpaced teams
- Be available between 09:00 12:00 and 14:00 18:00 (Paris time)
Recruitment process
- HR Screen 15 min)
- Case study preparation at home
- Case study presentation with Hiring Manager 1h)
- Final interview with our Customer Success Director and our CRO 30min)
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
The information collected from your application is subject to data processing on the basis of the performance of precontractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process.The recipients of the data are Didomis Human Resources team and other people in the company who are involved in the recruitment process as well as their service providers. The data provided will be kept on our records for a period of two years beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access rectification deletion opposition. In case of disputes you have the right to refer to the Commission National de lInformatique et des Liberts. You can exercise your rights by contacting the data controller at the following address
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
