Service Consultant Enterprise Support 417676
Service Consultant Enterprise Support 417676
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What youll do
SAP the Cloud Company powered by HANA is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.
SAP Customer Services & Delivery Premium Hub CoE is recognized for its worldclass customer care its leading service and support offerings and its fastgrowing business. We strive to further improve our innovative service portfolio and our customer engagement programs as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise cloud hybrid).
This position is within the Global Remote Service Delivery (RSD) organization which providesSAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevantmethodology and content to drive their innovation agenda based on industry business models requirements; thusproviding value realization resulting in increased customer satisfaction contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.
EXPECTATIONS AND TASKS
- Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
- Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
- Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
- Collaborate with teams in other regions and/or functions across the globe
- Actively provide customer feedback to development based on delivery
- Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
- Be engaged on the latest technologies and SAP products
- Be accountable for projects and services and deliver Enterprise Support services / projects
- Drive new initiatives and activities
- Develop new service contents trainings specifications and documentation
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
What you bring:
- Degree in Computer Science Information Systems Physics Maths Engineering or similar
- Functional and Technology Experience in one of SAP cloud solutions such as SuccessFactors Ariba CX Digital Supply Chain (IBP) S/4HANA Cloud etc.
- Technology: ABAP / Netweaver (Basic to Advanced knowledge)
- Programming skills
- Database skills e.g. SAP HANA
- Proficient English language skills
- Technical inquisitive nature with strong analytical and problemsolving skills
WORK EXPERIENCE
- 2 years of relevant experience in SAP products and technology required.
- Minimum 12 years project/delivery experience on SAP Cloud solution in any one functional area like Success Factors Ariba CX IBP (Digital Supply Chain) SAC. Relevant module specific certification would be a plus
- Programming knowledge
- Strong knowledge of databases (database design efficient queries).
- Understanding of Cloud native architecture and development is a plus.
- Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
- Excellent verbal written and presentation skills required as this is a customer facing role in delivery.
- Work with geographically distributed teams seamlessly.
- Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
IMPORTANT NOTE:Suitable candidates from other SAP Romania locations (ClujNapoca Timisoara) are encouraged to apply and will be considered.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 417676 Work Area: Consulting and Professional Services Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Contract
Employment Type
Full-Time
