Operations Manager
Operations Manager
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Job Description
Elevate the member experience. Lead operations that set the industry standard.
Were looking for a passionate and driven Operations Manager to join our national operations team someone who thrives on solving problems optimising workflows and delivering a premium hospitalitydriven customer experience.
In this role youll work closely with the Head of Operations to oversee daily operations across Hubs growing portfolio. Youll drive national consistency through best practices elevate member experience through efficient systems and lead a passionate team focused on delivering 5star service every single day.
If youre a hospitalityminded leader with a talent for operations a head for process and a heart for people this is your opportunity to shape the future of how work is experienced in Australia.
What your daytoday will look like (but not limited to!:
Drive national consistency and operational excellence by establishing and maintaining best practice workflows SOPs and service standards across all locations.
Collaborate with crossfunctional teams to solve operational challenges implement process improvements and enhance the overall member experience.
Lead and support team capability through onboarding mentoring structured development and backfill support for Workspace Experience Managers.
Oversee the resolution of complex member issues and support key account management ensuring a premium hospitalitydriven experience.
Leverage data insights to monitor performance identify trends and drive efficiency through tech automation and continuous improvement projects.
Support facilities operations vendor relationships and national initiatives in collaboration with internal stakeholders and external partners.
Qualifications :
Were Looking For Someone Who:
Brings strong operational expertise with a focus on delivering exceptional customer experiences in highend hospitality workspace or service environments.
Has natural leadership skills and experience guiding mentoring and developing highperforming teams.
Is proactive solutionsfocused and confident in driving improvement through data systems and collaboration.
Communicates with clarity and builds strong relationships with internal and external stakeholders.
Has 4 years experience in a similar role ideally within flexible workspaces hospitality events or related sectors.
Additional Information :
Why you should join us:
Make your mark in a fastgrowing valuesled company by leading national initiatives shaping operational excellence and working with a passionate purposedriven team that puts customer experience first.
Join ranks with some of Australias top organisations certified as a Great Place to Work
Contribute to a B Corp and certified carbonneutral organisation committed to making a positive impact on society and the environment.
Enjoy extra benefits like a Wellness & Lifestyle Fund Personal Development Fund Volunteer Leave and a day off on your birthday month because we believe in supporting the whole you.
Keen to join but dont tick all the boxes Apply Anyway!
We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!
At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
