Manager Airports Service Design Delivery
Manager Airports Service Design Delivery
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- At Qantas our people lead the way in achieving the impossible together
- Challenge yourself to deliver on the customer service strategy across Global Airports
- Together well drive quality outcomes & make a difference to our people and customers
- Permanent fulltime opportunity based at our Mascot Corporate Campus
Airports are the heart of our operation. Its here people connect with the spirit of Australia from the confidence of seeing and interacting with our ground staff pilot and crew to the sheer awe that comes from watching our planes take off and land. Our collaborative culture allows us to dream big and deliver successfully knowing were supported by the best people. Together we drive positive business outcomes that makes a difference to our customer experience.
As the Manager Airports Service Design & Delivery you will be responsible for strategic planning and successfully implementation of the endtoend airport customer experience across the Qantas domestic and international network to deliver on the customer strategy for global Airports. You will be responsible for the development design and delivery of all airport customer service elements of the operation.
Reporting to the Senior Manager Global Airport Operations this roles key accountabilities include ongoing development and management of the endtoend airport service experience including service design and delivery whilst developing and maintaining strong internal and external stakeholder relationships ensuring all industrial and WHS obligations are met. In this role you will drive and identify key customer and frontline initiatives across the airport customer experience portfolio that will maintain and grow customer satisfaction while delivering sustainable transformation into the future airport experience with digital enablers.
Youll have
- Tertiary qualifications or equivalent service design delivery and operational industry experience
- Proven record of successfully managing transformational change and implementing continuous improvement activities
- Demonstrated service design delivery and management experience within a large complex organisation
- Strong communication skills to keep all stakeholders at all levels of the organisation engaged and motivated to deliver best possible group outcomes
- Commercial and organisation acumen with the ability to demonstrate strong negotiation skills
- Proactive approach with ability to provide practical and pragmatic solutions to support business needs
- Customer service background with a demonstrated depth of experience in the airline industry would be desirable but not essential
- Strategic thinker with a practical implementation focus and an ability to adapt in an everchanging environment
- Ability to build and maintain effective relationships and influence senior stakeholders
Why Qantas
If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time.
Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment
- Well support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close: Monday 21st April 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
