Lead Consultant - Site Reliability EngineersL2

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Lead Consultant Site Reliability Engineers/L2
In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies.
Responsibilities
Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations
Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate
Follow documented procedures and update documentation for resolved issues
Determine customer experience and assess risk (core vs minor functions regulatory or reputational)
Determine incident severity priority impact and proper escalation protocols
Ensure proper technology teams are engaged and supporting restoral of services
Research and remediate customer/client data issues
If required request external support from software and/or hardware manufacturers
Utilize tools and data to assist in research and determination of rootcause and restoral steps
Ensure proper measures are taken such as batch restarts routing splashing contingency or escalation to achieve restoral.
Accountable for High Impact Incident Communications (Status Restoral Efforts Customer/Service Impact) to appropriate technology/business groups
Drives requirements for Task Automation and tooling.
Provides requirements and oversight of Resiliency Exercise Chaos Engineering
Responsible for the data content accuracy and completeness in the Incident ticket before creation of Problem ticket
Drive reconvene efforts to identify Granular Root Cause Sev1 Sev4 Incidents
Provide critical incident details and restoration efforts to Problem Management team (Incident Description Chronological timeframes Scope of Impact Triage Participants and etc.
Ensure known errors and repeatable errors are logged into the Known Error database.
Document standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral)
Conduct Weekly Incident Reviews
SelfIdentifiedAudit and Compliance issues identification and remediation
PermittoOperate participation and awareness on complex highly intrusive highrisk change activities
Providing personnel whose training skills and personal skills are adequate to think outside the box
Providing personnel who are experienced professionals or professionals with specific knowledge of the clients implementation or business.
Coordinate events applicable to functional area of responsibility.
Level 2 should be able to resolve 95 of the incidents that come to them.

Qualifications we seek in you!
Minimum Qualifications
BE/B Tech/MCA
Excellent written and verbal communication skills
Basic understanding of Investment Management/financial services domain knowledge

Preferred Qualifications/ Skills
SRE Certified Java JavaScript (with ExtJS). Java Spring Boot VB Script Perl.
HTML Angular Shell Scripting UIpath/Pega Bot scripting PRPC React.
Python Microservices C# .Net ETL Informatica C Extjs.
TypeScript RCode XML/XSLT SQL TSQL PL/SQL PHP VB Script Microsoft Power Platforms (Power Apps/Power Automate/ Power BI) Autosys Informatica BOXI/Crystal Reports Comet MQ.
Unix Java Excel Mainframe Pager Duty Apica Prometheus Grafana ITIL.
SQL Change Management SDLC Cloud Fundamentals Networking Fundamentals HTML JIVE JIRA Splunk.
Linux/Unix Shell Scripting Service Now Informatica Adobe.
Tableau Incident & Problem Management foundation Autosys ESP Nagios Comet MQ.
Cloud Fundamentals (Azure/AWS) Service Now Pager Duty Splunk Prometheus AppDynamics Apica Nagios GitHub SDLC Jenkins JIRA Confluence ESP
SQL Server Snowflake HVR QlickView Tableau Linux Windows Postgres DB2 Sybase Oracle Elasticsearch Neo4J Hazelcast Networking Concepts ITIL Mainframe Grafana Loki Office Suite (Power Point Excel Word)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.