Guest Services Assistant

Student Union

Posted on : 08-04-2025

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1 Vacancy

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Job Location

San Jose, CA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 08-04-2025

Job Description

Position Type:
Spartan Recreation/Student Assistant

Date Posted:
4/3/2025

Location:
San Jose CA

Job Title: Guest Services Assistant
Classification Title: Student Assistant II
Job Code/Grade: Hourly NonExempt
Department: Spartan Recreation
Supervisor: Membership & Guest Services Supervisor
Location: Spartan Recreation and Aquatic Center (SRAC)

The Student Union Inc. is 501(c)3 nonprofit auxiliary that maintains three major facilities at San Jos State University in downtown San Jos California. These facilities include the Diaz Compean Student Union Building the Provident Credit Union Event Center and the Spartan Recreation and Aquatic Center. The Student Union Inc. functions as part of the Student Affairs Division on campus and is governed by a Board of Directors made up of a student majority faculty and administrators.

Mission
The Student Union Inc. of San Jose State University supports the development growth and wellbeing of students and the campus community by providing diverse programs desired services and quality facilities to enhance the collegiate experience

Job Summary
The Guest Services Assistant is responsible for exhibiting excellent customer service and having an indepth knowledge of all Student Union and Spartan Recreation programs. This position oversees the SRAC front entry desk equipment checkout desk and aquatic entry booth during operating hours and monitors facility access. Under the direct supervision of the Membership & Guest Services Supervisor.

Essential Functions and Tasks

Responsible for monitoring student member and guest entry and exit into the Spartan Recreation and Aquatic Center.
Provide excellent customer service to all patrons who visit the SRAC.
Working knowledge of the Fusion registration system; how the system functions with membership sales locker sales program registrations and reports.
Perform daily financial transactions for SRAC programs membership services events; completes financial reconciliations and deposits daily.
Assist patrons with registering and navigating the SRAC app and Fusion Member Portal.
Assist with guest concerns and issues.
Assist with providing tours of the SRAC.
Assist with promotional events being held at SRAC including but not limited to tabling special events summer orientation and more.
Attend all regularly scheduled staff meetings training days and workshops.
Performs additional duties as assigned.

Knowledge Skills and Abilities (KSAs)

Strong customer service and interpersonal skills ability to manage conflicts.
Able to lift 45 pounds safely and stand for an extended period of time.
Maintain a professional appearance and attitude.

Qualification and Specifications

Current First Aid/CPR/AED certification American Red Cross preferred. Online certifications will not be accepted.
Must be a matriculated SJSU student and continuously enrolled at least halftime* during the academic term. *Halftime is defined as follows: Enrollment Status Halftime Units Undergraduate and Post baccalaureate Students 6.08.0 hours/semester

Physical Demands and Work Environment

The position works in an indoor recreation facility programoriented environment.
1. The physical demands of this position are described below
  1. Sitting walking twisting bending climbing pulling pushing squatting crawling kneeling balancing reaching and coordination (eye hand foot).
  2. Fall (Slip Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  3. Lifting and carrying often 1025lbs frequently 2650lbs occasionally 5075 lbs.
  4. Hearing and speaking to exchange information in person or on the telephone.
  5. Dexterity of hands fingers and wrists to operate a computer keyboard and calculator.
In general the position works a schedule based on business needs 9 a.m. 5 p.m. Monday Friday and may require evening and weekend work as needed.

When school is in session may work up to but not in excess of 20 hours per week (among all concurrent positions).
When classes are not in session (i.e. summer break) may work up to but not in excess of 40 hours per week.

Minimum Hourly Salary: $19.00 Maximum Hourly Salary: $21.75

This position is nonexempt from the provisions ofSection 1 of the California Industrial Welfare Commission Orders.
In general the position works a schedule based on business needs and requires early morning evening and weekend work.
When school is in session student assistant may work up to but not in excess of 20 hours per week (among all concurrent positions).
When classes are not in session (i.e. summer break) student assistant may work up to but not in excess of 40 hours per week.

Benefits
This position is employed through Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.

Equal Opportunity/Affirmative Action
The Student Union of San Jos State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race color religion national origin age sex marital status pregnancy disability veterans status or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination and the affirmative recruitment of a diverse multiracial community of students faculty and staff.

California State University (CSU) Learning & Development
Within the first month all employees are required to complete the following compliance online training sessions through CSULearn the Universitys employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from

CSU Injury and Illness Prevention Program one time course
CSU Preventing Discrimination and Harassment for NonSupervisors required every two years
CSU Sexual Misconduct Prevention Program (Title IX) required every year
Data Security and FERPA required every two years
Hazard Communication Cal/OSHA one time course
SJSU COVID19 Health and Safety Protocols Training one time course

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases the background check will include a credit check and/or a Department of Motor Vehicles check as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union thirdparty vendor Accurate Background

California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Employment Type

Full Time

Company Industry

Key Skills

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Student Union

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Guest Services Assistant

Student Union

Job Description

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About Company

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