Reservations Supervisor
Reservations Supervisor
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Job Description
An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail and possess excellent communication skills we invite you to apply for this exciting opportunity.
Responsibilities:
Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
Oversee the daytoday operations of the reservations department including managing room availability rates and special requests.
Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
Interact with guests to assist with reservation inquiries provide information about the hotels offerings and resolve any issues or concerns promptly.
Work closely with other departments such as Front Office and Sales to optimise room inventory maximise revenue and enhance the overall guest experience.
Generate and analyse reservation reports to identify trends monitor performance and implement strategies for improvement.
Qualifications :
Entitlement to work in the UK is mandatory for this position.
Being fluent in French is a strong skill for this role.
Technical knowledge of hotel booking systems including Opera.
Excellent communication and interpersonal skills.
A high standard of personal presentation with confident professional and welcoming personality.
Proven track record of delivering exceptional customer service.
Attention to detail and a commitment to maintaining high standards.
Additional Information :
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary Financial Incentives and a Loyalty bonus of 1.300 per year.
- Employee Benefit Card Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland 4 nights/year) Create unforgettable memories with your loved ones.
- Sofitel Experience Enjoy a luxurious night at our hotel complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B Rooms & Spa Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access Your wellbeing is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine visit careers.accor
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
