Junior Network Engineer
Junior Network Engineer
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Job Description
The Opportunity:
The Infrastructure Reliability Engineering Network Services team provides 2nd level support to manage the daytoday operations for Visa Incs network. As a Network Support Engineer your primary responsibility will be to support manage and implement improvements to Visas global network and cloud based on ITIL change incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 followthesun coverage. You will work closely with the Network Engineering and Network Tools teams in supporting managing and implementing improvements to Visas global network and with applications and systems teams to manage and troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering Network Services team that operates Visas global backbone datacenter and access networks including our commercial cloud offerings. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating bestinthebreed infrastructure through technology and innovation.
This is an individual contributor responsible for identifying and resolving issues of low to medium complexity. This position is at a beginner/intermediate professional level and requires sound and analytical abilities. This role works in a team and receives appropriate guidance and development.
The Work itself:
Troubleshoot identify rootcause and resolve low/medium complexity level issues where necessary and serve as escalation point to 1st level operational teams
Respond to and resolve IP network issues within the timeframe of severity level agreements
Support all aspects of the network management process assuring requests implementation and problems are delivered as required with no impact to the global communications environment
Take initiative to proactively discover potential network impacts
Participate in problem resolution and rootcause analysis
Participate in tasks related to change incident and problem management
Document create and maintain operational runbooks based on best practice and from knowledge/experience gained from daytoday operations for continuous operational improvement.
Participate in internal technical briefing/training for level1 and level2 network operations team
Participate in creating/maintaining automation using Python scripting.
Participate in managing Cloud environments including AWS and GCP and Azure.
Participate in implementing lifecycle processes such as capacity management and last day of support.
Deploy and document changes in accordance with problem and change management process
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
Communicate to both technical and nontechnical audiences resolution and root cause resulting from the outage or service interruption
Perform most effective approach to restore recover or alter configurations logical or physical to maintain service integrity.
Weekend working on either a Saturday or Sunday shift pattern.
Public holiday working with days off in lieu.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
Bachelors degree in engineering computer science or a related field is
required. Post graduate degree a plus.
Maximum of 2 years experience in network support/administration
Some working knowledge on routing protocols such as TCP/IP MPLS BGP
EIGRP & OSPF.
Some working knowledge with network packet analysis using wireshark or
similar tools.
Some working experience on Security and WAN/LAN technologies
Some working knowledge in F5 LTM/GTM Cisco Catalyst/Nexus switches
Arista switches Cisco/Juniper routers
Professionally qualified or equivalent with related professional experience or
equivalent combination of education and experience. CCNA or working
towards CCNA.
Some working experience in an application hosting or data center environment
Some working experience maintaining highly available and highly secure
networks.
Preferred Qualifications
CCNP would be an advantage.
Experience or background with automation using Ansible and/or Python would
be an advantage.
Experience or background with AWS GCP Azure and Kubernetes with
networking focus would be an advantage.
Experience in using network tools like Solarwinds (creating/maintaining
dashboards) Netbrain (creating/maintaining runbooks) and Netscout would
be desired.
ITIL certification preferred with good understanding of change incident and
problem management process
Experience or background with SDN technologies such as Versa SDWAN.
Working experience with DNS tools Neustar and/or Terraform
Working experience with Terragrunt
Working experience with CDN providers such as Cloudflare or Akamai
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
