Office Manager
Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECPaffiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visitwww.eyecarepartners.
SECTION 1: Job Summary
An Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patientfocused team that is goal oriented.
An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support merchandising inventory management training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Opticians License for states where required by the company.
SECTION 2: Duties and Responsibilities
- Direct and execute the overall sales and profitability of an individual office location through the effective of Total Patient Experience (TPE).
- Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
- Develop maximum productivity through team member training and development proper scheduling and overall office efficiency.
- Human Resource Management: Recruitment selection training coaching and development of team members to include coaching of KPI scorecard results.
- Conduct performance reviews and compensation evaluations for the office team.
- Enforce all corporate policies and procedures. Responsible for all aspects of supervision.
- Implement manage and reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings professionalism selling standards to include the Quality inspections.
- Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
- Provide guidance and coaching on optical equipment proper medical chart handling insurance and billing frame and contact lens selection policies and procedures and computer software.
- Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
- Maintain facility to corporate standards including building equipment parking lot and grounds as well as safety rules HIPPA & OSHA requirements hazardous material handling and waste disposal.
- Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting and submit required financial documents accurately and on schedule.
- Execute daytoday operations of the office by ensuring the following is completed: Team member scheduling weekly meetings report generation inventory assessment supply ordering and team member training.
- Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Patient Population Served
- Office Manager and team members will work with patients of all ages races and genders.
SECTION 4: Education Licensure & Certification Requirements
Education requirements:
Less than high school
X
High School or GED
Vocational / Technical Degree or Certification
Degree RN
Degree Other:
4 years / Bachelors Degree
Post Graduate Degree
List specific licensure or certification requirements below:
Licensure / Certification:
Licensure / Certification:
SECTION 5: Experience Requirements
- Previous optical management experience preferred.
- Industry related experience will be beneficial.
- Associates or Bachelors degree in Business Administration or Healthcare Management preferred.
- Favorable result on background check as required by state.
SECTION 6: Knowledge Skills and Abilities Requirements
- Professional in appearance and actions
- Logical and Critical thinking skills
- Customerfocused with excellent written listening and verbal communication skills
- Enjoys learning new technologies and systems
- Detail oriented professional attitude reliable
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Ability to work various days and hours as needed by the business
- Management and organizational skills to support leadership
- Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service functional and team mate support
- Able to communicate effectively in English both verbally and in writing
- Ability for basic to intermediate problem solving including mathematics
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel Word and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 7: Supervisory Responsibilities:
- Directly supervises team members within assigned office.
- Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
- Responsibilities include participation in interviewing hiring and training team members planning assigning and directing work; appraising performance rewarding and disciplining team members addressing complaints and resolving problems.
SECTION 8: PHYSICAL DEMANDS:
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
of Time
LBS
Physical Requirements
of Time
LBS
Bending
25
Vision close/distance
100
Carrying
25
25
Vision color vision
100
Climbing
5
Vision depth perception
100
Driving
10
Vision peripheral vision
100
Grasping
100
Vision ability to adjust focus
100
Hearing
100
Stooping
25
Lifting
10
25
Walking
75
Pulling
10
25
Writing/Typing
100
Pushing
10
25
Speaking
100
Reaching
50
Fine Motor Skills
100
Sitting
50
Use of Hands
100
Standing
50
Other (please describe)
Location: Work takes place in a normal office/clinical environment. At times travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus those needing to travel for work must have access to dependable transportation and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer fax copier printer scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Oprometric equipment/devices per subspecialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
If you need assistance with this application please contact. Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin and veteran or disability status.
Required Experience:
IC
Employment Type
Full Time
