Tier 1 IT Support Technician MSP
Tier 1 IT Support Technician MSP
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Cape Town South Africa
Salary: R10000 R12000 CTC per month (depending on experience)
Employment Type: FullTime
About the Client
Our client is a South Africanbased IT solutions provider offering a comprehensive range of technology services to businesses. Their expertise includes hardware and software support networking solutions cybersecurity data backup and recovery and IT consulting. With a focus on reliability and efficiency the company tailors its services to meet the unique needs of its clients ensuring seamless IT operations and business continuity.
About the Role
Our client is seeking a skilled Tier 1 IT Support Technician with experience working in a Managed Services Provider (MSP) environment. This role serves as the first point of contact for users experiencing technical issues. The ideal candidate will have a strong background in troubleshooting Windows and Mac systems handling basic IT support requests and ensuring quick resolutions to maintain seamless business operations.
Why Join Them
- Competitive salary package
- Work in a dynamic and fastpaced IT environment
- Gain handson experience supporting diverse clients
- Opportunities for growth within a leading MSP
Key Responsibilities
- Serve as the first point of contact for IT support requests via phone email or ticketing system.
- Troubleshoot basic hardware and software issues including password resets software installations and network connectivity problems.
- Provide remote and onsite technical support for Windows and Mac systems.
- Document issues and solutions in the IT support system.
- Escalate complex technical issues to highertier support teams when necessary.
Requirements
- Experience working at an MSP (Mandatory).
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with troubleshooting network connectivity issues.
- Basic understanding of software installations and system configurations.
- Excellent problemsolving and communication skills.
- Ability to provide efficient and friendly customer support.
Required Experience:
IC
Employment Type
Full-Time
