Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Sales Coordinator

Wasquehal Nord France

About Us

Want to work in a dynamic company with a friendly atmosphere Ingersoll Rand Air Solutions Hibon in Wasquehal is the place for you! Specializing in the manufacture of blowers we are part of the Ingersoll Rand group.

Job Summary

As a Sales Coordinator (M/F) you will provide customer support and followup (export/France) for the company.

Responsibilities

• Disseminate and ensure compliance with the companys commercial policy to customers.
• Respond to all internal and external requests related to ongoing files.
• Enter customer information and update files to allow data updates.
• Propose commercial offers for standard machines and spare parts to customers.
• Ensure order processing until invoicing and delivery:
  • Ensure compliance with the pricing policy.
• Prospect customers on their preventive maintenance needs/insurance contracts and develop the spare parts market.
• Validate and record offers and orders on various software such as Oracle Siebel...
  • Inform customers about product availability and delivery times.
• Ensure customer followup:
  • Manage relationships with customers.
  • Collect satisfaction survey results compile and analyze them.
  • Respond to customer information requests.
  • Propose solutions in case of malfunctions (delivery warranty payments) in collaboration with the Warranty service.
• Ensure followup of customer complaints in relation with services.
• Follow up with customers for payments of invoices pending delivery and/or covered by a letter of credit.
• Update customer information via the group (account opening change of payment terms and addition of price lists).
• Report customer information to the Sales Management.
• Participate in commercial meetings upon request.
• Participate in the development of versatility within the service.

Basic Qualifications

• Order entry
• Customer relations
• Reading dashboards and activity tracking indicators
• Internal software: Oracle Siebel DepotRepair Laser Windchill
• Languages:
  • French: Advanced
  • English: Business

Skills

• Resilience
• Customer orientation
• Teamwork
• Prioritization
• Coordination
• Listening skills
• Adaptability
• Interpersonal skills
• Multicultural mindset
• Anticipation

What We OfferWhy join us

• Family Atmosphere: With around 70 employees we offer a warm and close working environment.
• Renowned Company: Take advantage of career and development opportunities within an internationally recognized group.
• Complete Environment: All services including production are onsite for an enriching experience.

If you are passionate and ready to take on challenges join us today and be part of the Ingersoll Rand Air Solutions Hibon adventure!

#LIMT1

Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technologydriven excellence in missioncritical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO.